FRENCH AND SPANISH SPEAKING CUSTOMER SERVICE ADVISOR

Customer Service Consultant (French & Spanish Speaking Essential)

Salary: £13.25 per hour + Uncapped Commission

Location: Canary Wharf, London (Hybrid and Remote working options after competent)

Hours: 37 ½ hours per week (Weekend availability required)

Contract: Temp to Perm

Our client is seeking talented and enthusiastic French & Spanish speaking Travel Agents to join their team in Canary Wharf. You’ll be providing exceptional customer service and driving sales for our client’s European clientele.

Main Responsibilities:

• Handle inbound calls from customers, addressing enquiries and booking holidays.
• Upsell additional products and services to enhance customer experiences.
• Process bookings, cancellations, and modifications efficiently.
• Maintain a high level of customer satisfaction through personalised service.
• Stay up-to-date on products, destinations, and promotions.
• Contribute to a positive and collaborative team environment.

Skills/Experience Required:

• Fluent in French, Spanish and English (written and spoken).
• A passion for delivering exceptional customer service.
• Proven ability to influence and close sales.
• Excellent verbal and written communication skills.
• Proficient in using computer systems and CRM software.
• A proactive approach to problem-solving and finding solutions.

In return for your hard work and commitment, our client offers fantastic benefits, including:

• Competitive Salary and Bonus Potential
• Comprehensive Training and Development Opportunities
• Private healthcare
• Pension scheme
• Employee discounts
• Flexible working hours
• Career progression opportunities

If you’re a motivated individual with a genuine love for travel and a commitment to delivering outstanding customer service, apply today.