Fraud Prevention Specialist (12 Month FTC)

easyJet; Luton; On-site; GBP 30,000 - 50,000; Full time

Job description

JOB DESCRIPTION
Fraud Prevention Specialist (12 Month FTC)

COMPANY

When it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 300 aircraft flying over 1000 routes to more than 30 countries, we’re the UK’s largest airline, the fourth largest in Europe and the tenth largest in the world. Flying over 100 million passengers a year, we employ over 12,000 people. It’s big-scale stuff and we’re still growing.

JOB PURPOSE

The Fraud Prevention Specialist role forms part of the Risk, Assurance & Financial Transformation Team which has group wide accountability for all matters related to Fraud, Revenue Protection, Compliance and Insurance. The team is responsible for taking >£5bn of Customer Payment revenues through a number of sales channels, mitigating payment fraud risk and ensuring enterprise wide risk is alleviated through appropriate levels of insurance.
Reporting into the Business Integrity and Fraud Prevention Manager, you will identify fraudulent transactions, keeping losses to the minimum, whilst ensuring the operation of the business and the customer are not adversely impacted. Working as part of a world class team, you will use cutting edge techniques to disrupt fraudsters and minimise payment declines. You will work with your own initiative to resolve real time issues related to operational fraud and payment issues.
Gathering intelligence from stakeholders and integrating this information into our fraud prevention strategy is a big part of the role while identifying high risk Internal Activities or managing payment disputes, acting as a subject matter expert in this field.

JOB COMPETENCIES

1. To do this role you need strong communication skills, including interpersonal, influencing skills and written communication skills.
2. Having the ability to take a balanced approach when evaluating card fraud losses and fraud prevention rules impacting on customers is a must, and accuracy in the interrogation and production of data is essential.
3. We’re looking for fraud experience, preferably in the travel industry, and experience of using Accertify would be highly advantageous – don’t worry if you don’t as full training is provided with an induction plan with core training.
4. You will ace this role if you have highly developed analytical skills in a fraud context and intermediate / advanced level in Microsoft Office.
5. You will also need to be flexible to work shifts including evenings and weekends.
6. Having the ability to take a balanced approach when evaluating card fraud losses and fraud prevention rules impacting on customers is an absolute bonus!

BENEFITS

• Competitive base salary
• Up to 20% bonus
• 25 days holiday
• BAYE, SAYE & Performance share schemes
• 5% pension
• Life Assurance
• Flexible benefits package
• Excellent staff travel benefits

LOCATION & HOURS OF WORK

This full time role will be based in Luton, and will be 40 hours per week. Shift pattern will be four ten hour shifts per week. Occasional weekend working may be required. Occasional travel to London or Europe required.