Fraud Operations Analyst

Our Mission

We have recently updated our Company Mission to reflect our ambitions to build the future of payments in Africa. You can read all about it here.

Why does our mission matter?

There are over 1.3 billion Africans in the world and is the fastest growing region in the world. Africa is also the most expensive place to send money to and trade with. Talent is everywhere but opportunity isn’t. How do we bridge this divide with a sense of purpose?

• Think about people living far away from their loved ones who are financially responsible and support them. Imagine how you would feel losing 8-9% of your money through fees. How do we reduce the cost of sending money home through technology?
• What about the future for businesses? Think about those who are trying to do cross-border business from Africa outbound to the rest of the world? Why is it so hard to trade today? Why do people have to send money with other people physically or cash on planes? How much money and time is lost while doing this?
• What about the reliability of trade? When payments are delayed, that means business is disrupted. This costs everyone money. It loses us trust with customers.
• What about the future of work? Think about those young TikTok influencers in Uganda who make amazing content, but can’t get paid because they don’t have Visa or Mastercards yet have mobile money?

NALA’s true impact will be measured by the opportunities we create for Africa to trade with the world and the world to trade with Africa.

Your responsibilities in this role

• Review alerts and investigate potential fraud cases to identify and prevent fraudulent activity, protecting our customers and the business.
• Assist the fraud team with day-to-day tasks, working collaboratively to improve our fraud prevention systems and processes.
• Suggest improvements to the alert system, processes, and tasks based on your analysis and experience, helping to build a more efficient and effective fraud protection strategy.
• Support in data analysis, including basic tasks using tools like Excel and SQL, to identify trends and patterns in fraudulent activity.
• Collaborate with other teams to implement solutions that improve fraud detection, streamline workflows, and enhance overall security.
• Learn and develop with the goal of moving to a more senior position over time, including responsibilities for more complex fraud investigations and potentially building tools and rules to improve fraud detection.

Must-Have Job Requirements

• 1-2 years of experience in a fraud operations or similar position, with a strong understanding of fraud detection and prevention practices.
• Ambitious and proactive with the ability to suggest and implement improvements to fraud alerts, processes, and tasks.
• Tech-savvy, with experience using tools like Slack, Gmail, Excel, and SQL. Basic data analysis skills are required to help identify trends and insights.
• A desire to grow into more senior roles, including handling complex fraud investigations and contributing to the development of tools, rules, and systems for fraud detection.
• Strong attention to detail, critical thinking, and problem-solving skills to effectively manage and resolve potential fraud cases.
• Good communication skills for working within a team and with other departments, providing clear and concise updates on fraud activity.

Additional Benefits

• Salary: Aligned with current market rates for similar roles in the industry.
• 35 Days Off: Enjoy an amazing 35 days of holidays to unwind and explore.
• Birthday Leave: Celebrate your special day with a bonus day off to take off in that month.
• Learning Budget: Fuel your growth with $1000 annually for learning and development.
• Hybrid Working: We work 3 days a week in the office (Mon, Wed, Fri).
• Sarabi: Themed snacks and Friday lunch with a focus on building great working relationships with the team.
• Global Workspace: Get access to WeWork locations worldwide.
• Monthly Socials: Join fun social events every month for great times.
• Free Coffee: Enjoy barista-style coffee at your fingertips.
• Office Fun: Play pool and table tennis when you need a break.