Fraud Investigator

Job Title: Counter Fraud Handler

Location: Swansea (Hybrid: 3 days in office, 2 days home working)

About the Role:

Are you a driven and detail-oriented professional with a background in motor claims? We have exciting opportunities for Counter Fraud Handlers to join a leading specialist motor insurer in Swansea. In this role, you’ll work closely with a Claims Validation Unit Team Leader, investigating and resolving fraud claims while maintaining control of investigation and litigation costs.

Key Responsibilities:

• Conduct thorough investigations into fraud claims to achieve optimum outcomes.
• Control investigation and litigation costs effectively.
• Collaborate with internal teams and external partners to identify fraud indicators and trends.
• Ensure compliance with pre and post-litigation procedures, regulatory requirements, and industry best practices.

What We’re Looking For:

• Previous experience in a motor claims department, ideally with recent exposure to Personal Injury (PI), Credit Hire, or Fraud.
• Strong decision-making and problem-solving skills with a logical and clear approach.
• Commercial awareness to understand how internal and external factors affect business operations.
• Knowledge of fraud indicators and experience with compliance and regulatory requirements.

What’s on Offer:

• Comprehensive training and ongoing support.
• Competitive salary with annual bonus opportunities.
• Fantastic employee benefits.
• Hybrid working model to support work-life balance.

Ready to make an impact in the fight against fraud? Get in touch today for an informal chat about this exciting opportunity!