Fraud Investigator

Fraud Investigator

Salary of £27,000

About this role

Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers.

As a member of the Fraud team, you'll work to investigate:

• Application Fraud
• Account Takeover
• Disputes

What you'll do

• Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
• Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
• Be the point of contact for offshore vendors and other areas of the UK business
• Take ownership of cases with end to end case management and one call resolution.

What we're looking for

• Adaptable in a fast-paced environment
• Expert attention to detail would make you a superstar in this role
• A team player that acts with integrity and treats our customers with respect
• Demonstration of solid judgement
• A great communicator, both verbal and written, communicating effectively to customers and third parties

Where and how you'll work

• You'll get full training in the role for 12 weeks where you'll be based in our Nottingham office. This supports your development in the role but also allows you to learn more about our culture and build relationships with colleagues. During your training, your working hours will be 09:00 to 17:30, Monday to Friday.
• Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You'll transition to mostly working from home and you'll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can!

What's in it for you

• Salary of £27,000.00
• Laptop provided on your first day
• Life and private medical insurance
• Enhanced parental leave and family care days
• 25 days holidays per year with the option to buy up to 5 more
• Excellent training in our open plan offices for your first 12 weeks
• Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration).
• Advanced career progression
• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space.

We will be holding in-person assessment days on 25th & 26th February. It's a great opportunity for you to meet the team and ask them any questions you might have about what a day in the life of this role truly looks like. You'll also have an individual interview and be given a tour of our fantastic offices.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us.

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

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