Fraud Investigator

Job Title: Fraud Investigator

Location: London Hybrid 3 days office based, 2 days WFH

Salary: £32,000 to £37,000

Hours: Monday to Friday 9 am to 5 pm

Benefits:

• 25 days holiday + public holidays
• Additional day off for your birthday
• Charity/voluntary days off
• Option to buy or sell 5 days holiday
• Discounted Gym membership
• Pension scheme
• Learning and Development budget
• Employee assistance programme with holistic wellbeing support
• Lunch and learn sessions
• Free hot drinks and snacks

About the position - Fraud Investigator:

We're proud to be working in close partnership with an innovative Fintech Credit Card Provider to recruit passionate individuals ready to take on the fight against fraud and financial crime. With hybrid working options and a mission-driven culture, this is your chance to step into a high-impact role! As a Fraud and Financial Crime Investigator, you'll play a key role in protecting the business and its customers - handling a variety of fraud and financial crime cases from the very first application, right through the entire customer journey.

Responsibilities required for the role of Fraud Investigator:

• Investigating potential fraud and financial crime across applications and active accounts, ensuring swift and fair outcomes.
• Using tools like Cifas and Cross Core to assess risk and support informed decisions.
• Handling customer disputes with care - resolving issues and protecting genuine customers.
• Taking quick, decisive action to minimise fraud losses and recover funds where possible.
• Preparing clear, accurate reports for external bodies such as Cifas and law enforcement.
• Staying ahead of fraud trends and using your insight to improve our processes.
• Supporting the Head of Fraud & Financial Crime in shaping and enhancing fraud policies and procedures.

Experience required for the role of Fraud Investigator:

• 4+ years' experience in Fraud or Financial Crime investigation roles
• Sharp attention to detail and a knack for uncovering the not-so-obvious
• Confident using investigative tools and research methods to support sound decisions
• Solid understanding of fraud risks, types, and regulatory frameworks
• Comfortable working with Microsoft Office and general business tools
• Strong communication skills with the ability to engage empathetically with both customers and colleagues
• Team player with a proactive mindset and great time management
• Experience with chargebacks, disputes, and refunds is a plus

For more information regarding the role of Fraud Investigator, please contact us.

Stellar Select is acting as an employment agency and is a corporate member of the REC.

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful candidates within two business days.