Fraud Investigator

Yu Energy; Leicester; On-site; GBP 25,000; Full time

Job description

Department: YUR - 2120 - Debt Enforcement & Mgt

Location: Leicester

Compensation: £25,000 / year

Reports to: Enforcement Manager

Location: Leicester, LE3 5BZ

Working hours: Monday to Friday, 37.5 hours a week

We're going places and you can too! We're one of the UK's most successful organisations and we are growing fast. We provide energy to thousands of commercial businesses across the UK. We've achieved a great deal already and we have even bigger plans.

As a Fraud Investigator, you will follow processes to track vital data to support in the prevention, identification, reduction and reporting of meter tampering which poses a risk to revenue and safety.

Positive, motivated people are the power behind our growth. We want people who are going to help us set the standard in the Energy Debt Recovery industry. If this sounds like you then you could be part of our success story.

What We Need from Yü

Here's a taste of what you'll be doing:

• Use the data management system to raise and track progress on investigations.
• Follow complex processes to ensure data accuracy ready for enforcement.
• Using various data interrogation techniques to identify instances of energy theft.
• Manage overflow calls to deliver strong customer service, with an ability to remain calm in challenging situations.
• Driving best practice and proactive change for the better.
• Team spirit to assist colleagues and promote the company brand.
• Able to work with multiple requests simultaneously and complete each task accurately and efficiently.
• To take responsibility for maintaining an appropriate level of knowledge and seeking assistance from your line manager and/or colleagues where required.

About Yü

If you have what it takes you could be just what we're looking for…

• Curious mindset and enjoy problem solving.
• Skilled in guiding situations towards positive outcomes.
• Strong planning and organisational skills.
• Being a team player who is willing to go the extra mile for their colleagues and business.
• Great communication skills – you're at ease building rapport and listening to customers.

Relevant Qualifications / Experience

• Excellent communication skills, both written and verbal.
• Good computer skills.
• Exceptional organisational skills.
• Ideally have previous experience within a Fraud Investigator role or Metering advisor, but not essential.

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Generous bonus scheme based on individual and team performance
• Training and development opportunities to Supervisory and Management positions
• Training and development opportunities to spend time in our sister business Yu Smart
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

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