Fraud Insight Manager

ENGINEERINGUK; London; On-site; GBP 45,000 - 75,000; Full time

Job description

Due to growth in the team, we're looking for several Fraud Insight Managers to join the Fraud team within Operations.

The purpose of this role is to lead a team of Fraud Insight Agents and to manage the delivery of external fraud insights and storytelling. The fraud types this role would focus on include identity, account takeover, network and other related fixed and mobile external frauds.

You will lead a team of 2-3 direct reports across our three key delivery areas being:

1. Reporting, Dashboards and Tooling which includes the delivery of fraud reporting, creation and maintenance of Tableau dashboards and development, decommissioning and maintenance fraud insight databases and tooling.
2. Proactive Insights which includes the identification, monitoring and investigation of emerging fraud trends/MOs at scale. It also includes corroboration of identified threat intelligence and the development and maintenance of monitoring rules and systems.
3. Responsive Insights and Criminal Prosecutions which includes responding quickly to requests for fraud insight, the facilitation of and contribution to fraud hackathons when needed and assistance in further investigations (including criminal prosecutions) as required.

As a Manager, you will be responsible for managing and leading a team of direct reports within your designated delivery area including people management, leadership, skills development and review. You will also be responsible for operations management ensuring that work is delivered to the required standard, making decisions as required and where appropriate, providing technical reviews, and/or getting involved in the technical delivery itself.

You will drive continuous improvement, innovating, optimising and enhancing the way we do things. You will lead transformational and other projects and stay up to date on industry trends. You will ensure that storytelling is present across all insight delivery taking into account the bigger picture. You will develop and maintain relationships with our key internal and external stakeholders, including Data Democratisation and Data Science teams.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience:

1. Considerable experience in fraud data analysis, including extracting and analysing data from large or complex datasets and data visualisation tools, to draw insights across any of fraud prevention, detection, and/or response.
2. Proven experience in managing and/or leading a team, or ability to clearly evidence capability in and application of team and people management, as well as leadership skills.
3. Highly capable of managing tight timelines for self and others in a constantly evolving, fast paced environment including experience in prioritisation, decision making and challenge as required.
4. Able to demonstrate a growth mindset and adaptability when it comes to learning new technologies, systems, and staying up-to-date with industry trends.
5. Considerable experience and expertise in organisational storytelling, transforming data analysis into strategic, actionable, and communicable insights both in written and oral form.

The other stuff we are looking for

We'd also love you to bring:

1. Proficiency in Excel, data visualisation tools (e.g., Tableau), and SQL.
2. Competency in or experience working with Google Cloud Platform and/or Microsoft Access.
3. An understanding of and confidence in comprehending complex data system architectures.
4. Experience with identity fraud, account takeover, and/or network fraud.
5. Familiarity with or experience in machine learning and/or predictive models.
6. An understanding of basic agile principles.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a personality profile assessment followed by a technical and competency-base interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you're offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.