Fraud Insight Agent

Due to growth in the team, we're looking for several Fraud Insight Agents to join the Fraud team within Operations.

The purpose of this role is to directly contribute to the fraud insights and response capability at VMO2 through the delivery of external fraud insights and storytelling. The fraud types this role would focus on include identity, account takeover, network, and other related fixed and mobile external frauds.

You will be based in one of, but work across all our three key delivery areas including:

• Reporting, Dashboards and Tooling where you will deliver fraud reporting, create and improve Tableau dashboards and contribute to the development, decommissioning of, and maintenance of fraud insight databases.
• Proactive Insights where you'll identify, monitor, and investigate emerging fraud trends/MOs at scale. You'll also corroborate identified threat intelligence and develop and maintain monitoring rules and systems.
• Responsive Insights and Criminal Prosecutions where you'll be required to quickly respond to requests for fraud insight, and support facilitation of and contribute to fraud hackathons when needed. You may also assist in further investigations (including criminal prosecutions) as required.

As part of your work across these delivery areas, you will be required to identify appropriate data sources, extract and analyze the data from large datasets, and ultimately use storytelling to communicate those insights.

You'll also keep team assets up to date, and lead or contribute to key projects.

Who we are

The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam-packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following:

• Proven practical experience in fraud prevention, detection, and/or response
• Considerable experience in data analysis, including extracting and analyzing data from large or complex datasets to draw insights
• A high degree of technical proficiency in Excel, data visualization tools (e.g., Tableau), and SQL
• Expertise in organizational storytelling, transforming data analysis into strategic, actionable, and communicable insights both in written and oral form
• Demonstrable experience of working to tight timelines in a constantly evolving, fast-paced environment

The other stuff we are looking for

We'd also love you to bring:

• Competency in or experience working with Google Cloud Platform and/or Microsoft Access
• An understanding of and confidence in comprehending complex data system architectures
• Experience with identity fraud, account takeover, and/or network fraud
• Familiarity with or experience in machine learning and/or predictive models
• An understanding of basic agile principles

What's in it for you

Our goal is to celebrate our people, their lives, and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a personality profile assessment followed by a technical and competency-based interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you're offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.