Franchise Regional Manager

Business Unit: Store Support Centre (SSC)

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

JOB SUMMARY

The Franchise team sits under the Alternate Channels department in EMEA, expanding our business beyond our vertical channels. We work with select franchise partners in select markets, to bring lululemon stores, ecom and product to new collectives.

The Franchise Regional Manager will play a key role in driving the international franchise business in the assigned markets across a specific region; Middle East, Rest of Europe, India, Southeast Asia or South America. The Franchise Regional Manager will be accountable for ensuring delivery of our brand, including standards and operational excellence through training and monitoring market performance. They will work with the in-country partners to execute the market strategy, guest facing and internal operational best practices.

KEY RESPONSIBILITIES AND DUTIES

• First point of contact for all internal departments for respective market(s)
• Conduct effective in-market visits throughout assigned market(s) with key contacts in region
• Own franchise account feedback regarding support needs and service quality
• Gives perspective on market and real estate opportunities
• Executes business plan, supporting partner and internal departments across NSOs
• Monitor key store financial metrics for region to evaluate and report on store performance against objectives
• Ensures partners operate lululemon store principles, and lululemon culture and core values are followed. That each store provides exceptional guest experience through technical product education and authentic connection.
• Monitors brand integrity across store guest experience, marketing channels, RBE, and digital channels, ensuring brand standards are being upheld.
• Creates strong relationships with franchise partners to ensure that products, programs and solutions align with the needs of the assigned market(s)
• Local knowledge expert, representing the market internally across all functions

QUALIFICATIONS

• 8+ years of experience in retail leadership role
• Proven experience in commercial partnerships, with franchise experience preferred
• Proven ability to influence a cross-functional team towards achieving a common goal
• Demonstrated success leading transformational change in new or growing business models
• Sound understanding of apparel markets across multiple regions
• Written, presentation and verbal communication skills

MUST HAVES

• Uniquely you – we value difference and want you to as well
• Enjoys working cross-functionally in a fast-paced environment
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results
• Pioneering self-starter, motivated by doing things differently and successful in an innovative, goals-oriented environment
• An inclusive mindset, listening intently and communicating with honesty and empathy
• Experience in enrolling, inspiring, influencing and bringing out the best in others
• Has fun while delivering great results