Fragrance & Beauty Sales Consultant - Selfridges Trafford Centre

Chanel, Inc.; Manchester; On-site; GBP 60,000 - 80,000

Job description

Fragrance & Beauty Sales Consultant - Selfridges Trafford Centre

Fragrance & Beauty Sales Consultant - Selfridges Trafford Centre

Location: Selfridges Trafford Centre

Contract: Permanent, 35 hours/week any 5 in 7 days

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup, and skincare creations.

Your role @CHANEL:

As a Fragrance & Beauty Sales Consultant, you are the ultimate CHANEL ambassador and you will play a key role in our mission, embodying our values and DNA.

Leveraging your experience, CHANEL will enable you to:

• Demonstrate your passion and knowledge in Fragrance, Makeup, and Skincare
• Create a unique and personalised experience for our clients which is authentic and tailored to their personal needs
• Ensure excellence in client service in accordance with CHANEL’s rituals and standards
• Build and develop long-lasting relationships to recruit, retain, and increase client loyalty
• Contribute to the sales performance by leveraging all different levers that you will be provided with (products, services, clienteling tools, events, etc.) and develop cross-selling among all categories
• Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa
• Be part of a collaborative and inclusive community to achieve individual and collective goals

What you will bring to the role:

• Service-oriented approach: you have a proven experience in a client-facing role where delivering excellent client experience was paramount
• Confidence: you have the ability to apply product expertise to client’s needs in a genuine and personalised way
• Fragrance & Beauty product knowledge: you can close the sale linking product knowledge to client needs
• Empathy and active listening: you understand and adapt the selling ceremony to the client’s needs
• Passion: you show enthusiasm for Fragrance & Beauty products and services
• Problem-solving attitude: you can overcome obstacles and objections with a positive attitude

You are energised by:

• Fostering meaningful client experiences
• Achieving sustainable growth and performance based on targets and KPIs
• Nourishing a beauty culture, constantly following the latest trends and being proactive in self-learning
• Working in a highly collaborative and fast-paced environment

What you would gain from this experience:

• Opportunity to work with one of the leading luxury brands
• Dedicated to creating the conditions for people to perform at their best
• Immersion into a House of creation and luxury through attending inspirational conferences and training initiatives

Benefits at CHANEL:

• Physical Wellbeing: Private Medical Insurance, Online GP App, Cycle Scheme participation
• Financial Wellbeing: Pension, Life Assurance, and Retail Discounts
• Mental Wellbeing: Employee Assistance Programmes
• Lifestyle: Arts & Culture Ticket Discounts, CHANEL Product Discounts
• Employee Recognition: Service Awards Programme offering CHANEL Products and Additional Holidays

*Benefits are eligibility dependent and subject to change at any time

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.

About Us

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches.

As an independent company, its core values are grounded in exceptional creation and client experience.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.