Force Contact & Control Operator

Gwent Police; Cwmbran; On-site; GBP 25,000 - 35,000

Job description

Please note for Welsh speaking candidates the initial national test is completed in English. Internal Force processes including force assessment centre and interview can be conducted in Welsh. To support candidates it is suggested that you change Language to Welsh on the Jobs Posting Board.

Role Overview

Force Contact & Control Operators are highly trained and skilled, they deal with all emergency calls received through 999 and all non-emergency calls received via 101 and the Switchboard. In addition to recording incidents and giving advice, the operators are also responsible for the dispatch and control of police resources, making sure the right officers are in the right place at the right time. We are looking for enthusiastic and ambitious applicants with a positive approach and good telephone manner with people and would encourage potential applicants to apply for the ride along scheme to gain insight into the role.

We are proactively recruiting for Welsh Language speakers in order to support the organisation in meeting demand from the public and compliance with Welsh Language Standards.

DATES TO NOTE

Informal Drop In Sessions for any queries on the process as follows:

• Monday 24th March @12:00 - 13:00 Join the meeting now
• Thursday 27th March @12:00 - 13:00 Join the meeting now

Please note: For those successful at the initial sift, we are holding a COMPULSORY awareness session as follows:

Tuesday 22nd April @5pm - Join the meeting now

Attendance is compulsory, and applicants who do not attend WILL NOT be progressed to the next stage of the process.

Assessment Centre - 28/29 April 2025 (30 April added only if an additional date is required).

Interviews - w/c 19 May 2025

Planned start date - September 2025

Please Note

For this application process, as per the role profile, you are not required to provide any competency based evidence. Please leave this section blank and submit your application; you will then be sent an online test link to complete.

ALL TESTS must be complete by THURSDAY 17TH APRIL @1pm

Please also note: If you have previously passed the national sift test, or/and the in force assessment centre, please contact us as you are not required to re sit these within a set period of time. Please email [e-mail] to check if these stages are required for your application.

What Are Our Benefits

Here at Gwent Police, we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as:

• Generous annual leave entitlement that rises to either 29 or 30 days depending on grade plus 8 bank holidays
• Employee Assistance programme and a range of wellbeing support programmes
• Free access to on-site gyms
• Discounts from various retailers via the Blue Light Scheme and Vectis Card
• Cycle to Work Scheme
• Hybrid/Agile working (role dependant)
• Flexible working opportunities
• Local government pension scheme
• Range of support networks
• Generous maternity/paternity and adoption leave entitlements
• Generous sick pay provisions
• Option to become a member of UNISON, the public service union

INTERNAL CANDIDATES: Please note that we are unable to progress you to shortlisting unless we have received your Line Manager Approval form. Please submit this in line with the closing date. Thank you.

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds, with a range of professional and life experiences, so that we are truly representative of our communities.

Gwent Police provide a positive action support programme for underrepresented groups. To find out more please email Brian and Clare via [e-mail] or visit our positive action page here: Positive Action | Gwent Police

We are proud to be a Welsh speaking policing service and welcome applications from candidates with Welsh Language skills.