Food Service Assistant

ENGINEERINGUK; Poole; On-site; GBP 20,000 - 30,000; Full time

Job description

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About the role
As a Food Services Assistant, you'll be working in one of our stunning Partnership hotels and supporting the profitable running of the catering operation there. You'll be working alongside a dedicated team of hospitality professionals to deliver a first-class guest experience.
Due to working time regulations, applicants must be 18 years or over to apply.

Live In Option Available

About the role:

To work as part of the hotel team to deliver and maintain a first-rate guest experience through the focus on the delivery of market-leading customer service.

To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel.

Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivaled in the marketplace.

Duties & Responsibilities:

• Interacting with guests, sharing product knowledge on drinks and food.
  
• Taking orders, checking back, and assisting with queries.
  
• Liaising with the kitchen team to fully understand the menu.
  
• Clearing down and setting tables.
  
• Working behind the bar, serving drinks and taking orders for food.
  
• Working as part of the events team to deliver the catering element.
  
• Resolving guest queries/complaints at the first point of contact.
  
• Following the opening and closing duties of the operation.
  
• Upholding all policies and standards of food hygiene.
  
• Completion of daily and weekly cleaning schedules.
  
• Assisting with some kitchen duties when necessary - sandwich prep for example.
  

Skills:

• Self-motivated/Industrious
  
• Basic knowledge of IT & POS systems and able to use standard software.
  
• Excellent communication skills
  
• Proven experience in the hospitality industry is desirable.
  

Benefits of the Partnership and the role:

• Full-time working holiday entitlement 22 days holiday, plus public and bank holidays (this is prorated for part-time hours).
  
• Free meals whilst on duty, for Live Out roles.
  
• Free meals for Live In roles.
  
• You'll get Partnership discount in store and online once you complete your Earning Membership period. That's 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply). You'll also be able to nominate someone you live with to share your discount.
  
• Excellent work-life balance, including focus on well-being and flexible working and our market-leading equal parenthood leave policy.
  

Important points to note:

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.