Food & Beverage Assistant

Do you thrive in a fast-paced environment and enjoy ensuring exceptional guest experiences? Are you passionate about the hospitality industry and have experience in meetings and events? If so, we at voco Belfast want to hear from you!

Having recently undergone an extensive refurbishment - now is the perfect time to join our team!

About Us:

“Nestled in the heart of Belfast City within the Gasworks district, voco Belfast, blends modern design-led comfort with genuine local charm and hospitality. Set in a convenient location, our hotel is designed to help you unwind and discover Belfast city, amidst iconic landmarks and cultural hotspots, we offer premium accommodation, Italian inspired dining and modern flexible meeting facilities. Whether for business or leisure, voco Belfast is your gateway to Belfast's rich heritage, culinary scene, and vibrant nightlife, inspiring playful and memorable moments. Be part of it…”

About the Role:

We are looking for a highly motivated Food and Beverage Assistant to join our dynamic team at voco Belfast an IHG Hotel. You will play a key role in ensuring the smooth operation of all food and beverage services, creating hosted moments for our valued guests. This is a 16 hour contract with opportunity for overtime depending on business needs.

Your key responsibilities will be:

• Assist with the set-up and breakdown of banquet spaces for meetings and events, ensuring adherence to high standards of presentation and cleanliness.
• Work collaboratively with the catering team to deliver exceptional service to event attendees.
• Welcome guests warmly and professionally.
• Upsell menu items and beverages where appropriate.
• Address guest inquiries and concerns promptly and professionally
• Maintain a positive and professional demeanor, anticipating guest needs and exceeding expectations.
• Collaborate with colleagues to ensure a seamless and efficient service experience for all events.
• Learn and adhere to the hotel's food and beverage service standards and menu knowledge.
• Uphold the highest standards of cleanliness and sanitation in all service areas.
• Participate in ongoing training programs to develop your skills and knowledge.

You will have the following experience:

• Minimum of 1 year experience in a food and beverage service role, preferably within a hotel setting.
• Proven experience supporting meetings and events.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests.
• Strong teamwork and collaboration skills.
• A positive and enthusiastic attitude with a dedication to exceeding guest expectations.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• A flexible approach to scheduling, including evenings and weekends.

In return for your dedication we offer industry leading benefits such as:

• Access to Employee & Family discounts across IHG Hotels WORLDWIDE!
• Enhanced Pension Contributions- we will match up to 5%
• Life Assurance- giving you peace of mind
• Access to our Employee Assistance programme- offering 24/7 support
• B&B discounts across the iNUA Collection group.
• Ability to upskill as we partner with Inspiro Learning for NVQ & apprenticeship options
• Employee of the Month/ Year
• Team Events
• Staff Meals on duty

We encourage applications from enthusiastic individuals who are eager to learn and contribute to our team's success.

We look forward to hearing from you!

You must be eligible to work in the UK to be considered for this vacancy