Food and Beverage Assistant / Waiter/ Waitress

Exclusive Hotels; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job description

In a Nutshell

We are actively seeking a Food and Beverage Assistant to join The Castle Inn in the heart of Castle Combe village with its origins back to the 12th century. We pride ourselves on delivering exceptional experiences to our guests, as such we are looking for a Food and Beverage Assistant who is passionate about providing wow experiences through service and the delivery of food and drink. This fantastic opportunity will open your career to the world of outstanding Food and Beverage Service.

Package Description

And now for the good stuff. Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

1. Competitive salary, benefits and we pay above the Real Living Wage.
2. 29 days holiday (increasing with length of service).
3. We operate a discretionary service charge system.
4. 50% Discount on food and beverage across all Exclusive properties.
5. Really big discounts of room nights across all Exclusive properties.
6. PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
7. Meals on duty provided for free.
8. Recognition and rewards scheme.
9. Access to our learning platform including great training and development programs.
10. Free gym access + where available dedicated classes.
11. B Corp accredited and commitment to improving our People, Product and Planet.
12. Free downloads to newspapers, magazines and books.
13. Cycle to work scheme.

Main Responsibilities

Lots to do, but lots of fun. The Food and Beverage Assistant will be responsible for:

1. Ensuring the highest level of service is delivered to all our customers and guests.
2. Proactively welcoming and greeting all guests and diners to the restaurant and the Inn.
3. To assist in the set up of the restaurant before service, ensuring all required items are stocked and ready.
4. To seat diners offering them menus, drinks and providing explanations of the menu when required.
5. To deal efficiently and courteously with all queries.
6. Deliver a full table service during the time the guest is present.
7. Ensuring the restaurant environment is always maintained and cleaned to a high standard both during and after service.
8. Delivering consistent, exceptional service in line with the standards set by the Inn.
9. Knowing the restaurant menus thoroughly to be able to offer guidance and make recommendations.

The Ideal Candidate

Are you right for us? A passion for pleasing to ensure our guests have a happy experience. Previous experience as a Food and Beverage Assistant / Waiter ideally gained in a similar environment. An interest, and appreciation of fine food & wine. Confident communicator – important to liaise with your guests and your other team members.

About The Company

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for:

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.