FOH & Bar Supervisor

Ellipsis Entertainment Ltd.; London; On-site; GBP 80,000 - 100,000; Part time

Job description

We are currently recruiting Front Of House & Bar Supervisor to join our Layered RealityTM team at
The War of The Worlds: The Immersive Experience (www.thewaroftheworldsimmersive.com).
This is a layered reality multi-sensory experience set across a vast 22,000 sq/ft, combining
music, immersive theatre, virtual reality, motion simulators and 5D effects.

Position Summary

The FOH & Bar Supervisor would ensure that we deliver this cutting-edge experience at the
optimal level to all guests. On a daily basis, the FOH & Bar Supervisor will work with the FOH
team to ensure that our overall customer service is executed at the highest level.

Scope & Responsibilities

Working within the FOH department you will be responsible for performing a variety of roles,
whilst ensuring that service is smooth, efficient and memorable. Responsibilities include:

1. Opening and closing the FOH areas
2. Box office administration
3. Guest services (email enquiries)
4. Checking tickets
5. Supporting in-show operations
6. Designing and selling merchandise & photos

This role requires a passion for delivering great customer service, with a can-do attitude.

Background & Experience

You will be a highly self-motivated individual, with a wide variety of experience working in
customer services. Previous experience in immersive experiences, theatre, events or visitor
attractions is preferable.

Desired Attributes

• Minimum two years’ experience in customer services and/or hospitality and bar work
• A desire to create memorable experiences for guests
• Excellent presentation skills
• Ability to remain calm under pressure
• Confident both working as part of a team and independently
• Flexible (evening and weekend work will be required)
• Conversational English
• Experience delivering training to staff
• Passionate about the hospitality and events industry
• Bar experience, with the ability to maintain and train across bar areas

Job Details

Job Title: FOH & Bar Supervisor
Responsible to: Venue Operations Manager
Job Type: 16/24 Hours p/w
Probation: 3 Months
Pay: £13.25 p/h plus gratuities and sales incentive opportunities
Location: Aldgate, London, EC3A 2BJ

Please submit your application with an up-to-date CV and covering letter explaining what you
can bring to the role, why you would like to work for us and why we should choose you.