FM Service Delivery Lead

Salary: £70,400 - £112,600 Annual per year

Our Purpose
Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance
We know flexible working is important to you, and it is important to us too. The Partnership has adopted a hybrid working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. This role will be based at our Pimlico Head Office in London, with regular travel to other Partnership locations.

About the role
Are you a leading Facilities Management professional looking for an exciting opportunity? Join us as the FM Service Delivery Lead for our John Lewis & Partners stores, Customer Delivery Hubs and London Central Office.

In this critical role, you will develop a customer focused service approach to ensure the safety, compliance, and seamless operation of our buildings, aligning maintenance with the specifications set by the John Lewis Brand. You will play a crucial role in influencing and supporting strategic objectives delivery. The operating model leads an outsourced service provider to deliver hard services into stores and the delivery hubs whilst managing the soft services, reception, logistics, samples and workspace through an insourced team.

You will be fundamental in delivering a range of Facilities Management Services while meeting financial, operational, safety, and sustainability targets. Your leadership will be key in developing a network of internal resources, external suppliers, and stakeholders, promoting operational excellence.

Essential skills you’ll need
● Significant operational leadership experience of UK Facilities Management, Property and Construction
● Proven track record of Customer Focussed FM service delivery in a multi-site Retail business
● Experience of financial management including budgeting and forecasting. Use experience, analysis and judgement to focus on what's important to deliver value to our business
● Proven experience of communicating internally & externally with senior stakeholders
● Facilitates and leads change and adapts style to match situation

Desirable
● MSc, PGD, RICS or IWFM (formerly BIFM) membership
● Experience of working client side with an outsourced service provider
● Experience and understanding of service contracts including output specifications and performance mechanisms
● Experience influencing senior stakeholders
● Experience of managing major incidents

Benefits of the Partnership and the role
- Hybrid Working
- Full time working holiday entitlement of 25 days holiday, plus public and bank holidays (this is prorated for part time hours)
- Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
- You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply). You’ll also be able to nominate someone you live with to share your discount
- Simple cycle to work support scheme
- We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them
- Health Care cover
- Car allowance

Next Steps
The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore, we recommend that you apply early.

You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.