FM Helpdesk Operator

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job description

Social network you want to login/join with:

Bellrock Property and Facilities Management

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

f5ee416a3ad5

Job Views:

10

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

FM Helpdesk Operator

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind. We unlock that by being technology-led, but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work because our people are the heart of our business. We’re all about helping them to shine.

To ensure that all duties of the FM Help Desk are performed to a high standard in a pleasant, willing, and professional manner. To assist and support the management team in maintaining partnerships and close working relationships with Exchequer Partnership, GPA, and contractors.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. Everyone can be the change. That’s how we deliver value for our customers and build systems that lead the way.

As a FM Helpdesk Operator with Bellrock, you’ll do it by:

• Ensuring all calls to the FM Help Desk are answered within 10 seconds.
• Logging all requests accurately on the CONCERTO system against the correct job type and service category.
• Issuing a call reference number to the requestor over the phone or via email.
• Informing the requestor of the course of action to be taken either at the time of the call or at least within specified timeframes.
• Monitoring and actioning voicemail messages as required.
• Assigning all requests to the correct contractor with sufficient information.
• Passing on all communications through contractors and requestors.
• Following and updating all procedures accordingly.
• Following up on outstanding FM Help Desk requests with the appropriate contractor.
• Updating the requestor on progress if unable to meet the response time.
• Informing the requestor of the closure of requests once completed.
• Assisting the FM Helpdesk Deputy Manager with training and support for new starters when required.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and own it as a FM Helpdesk Operator, you’ll need:

• Demonstrated teamwork, responsibility, problem-solving, and communication skills.
• Good timekeeping.
• Good organizational skills.
• Efficiency in computer programs, such as Outlook, Google Chrome, and other helpdesk programs.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work full-time office-based from HM Treasury, Westminster, London. Monday to Friday 07:45-16:15pm (week 1) 09:30-18:00pm (week 2).

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

• 25 days annual leave plus bank holidays + 1 additional day as a thank you.
• Salary exchange pension scheme.
• Life cover.
• Paid sick leave.
• Health Assured employee assistance and wellness program.
• Enhanced maternity, paternity, and adoption leave.
• Salary sacrifice schemes: Cycle to work.
• Holiday purchase scheme of an additional 5 days per year.
• Offers and discount scheme designed to save money on everyday shopping and essentials.
• MotorSave Scheme.
• Refer a friend.
• Liftshare.
• Virtual GP.

Helping you to shine

We’ve always encouraged new and different perspectives - making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognizes your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. If you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.