Floor Manager

About Us. We are Mr LoBo, an independent, family-run Peruvian restaurant located in the heart of Angel, Islington. Since our opening 2 years ago, we have been dedicated to delivering exceptional dining experiences, as demonstrated by the several awards we have received on OpenTable and TripAdvisor. We take pride in using fresh, high-quality ingredients to create innovative and delicious dishes. Additionally, we strive to provide a unique experience for our customers through personalised service. As we continue to grow, we are looking for a Floor Manager to lead our floor team and maintain our customers' happiness.

Job Description. We are seeking an experienced Floor Manager to oversee daily operations in our restaurant. The successful candidate will be responsible for ensuring excellent customer service, managing front-of-house staff, and maintaining smooth restaurant operations. This role is ideal for individuals with strong leadership skills, a passion for hospitality, and the ability to work in a fast-paced environment.

Duties

1. Manage the restaurant floor during service hours, ensuring smooth and efficient operations.
2. Lead and supervise front-of-house staff, including scheduling, training, and performance management.
3. Drive sales and promote upselling techniques to maximise revenue.
4. Provide outstanding customer service, addressing and resolving any issues or complaints promptly.
5. Maintain a clean, safe, and welcoming environment in line with health and safety regulations.
6. Collaborate with the kitchen team to ensure seamless communication.
7. Monitor stock levels and coordinate with suppliers for timely replenishment.
8. Assist in meeting financial targets by optimising service and minimising waste.
9. Work closely with the director to develop strategies to enhance customer satisfaction and boost repeat business.
10. Implement marketing initiatives to promote the restaurant and attract customers.
11. Ensure all staff comply with company policies, health & safety regulations, and licensing laws.
12. Assist in creating staff schedules and managing payroll budgets.

Requirements & Experience. We are looking for someone that has:

1. A minimum of 3 years of experience as a Floor Manager, Restaurant Manager, or similar role.
2. Strong leadership and communication skills with the ability to inspire and manage a team.
3. Excellent customer service and problem-solving abilities.
4. Knowledge of food safety, health & safety regulations, and licensing laws.
5. Experience handling financial responsibilities, including stock control and cash handling.
6. The ability to work flexible hours, including evenings, weekends, and public holidays.
7. Strong organisational and multitasking skills in a fast-paced environment.

General. This job description is intended as a basic guide to the responsibilities of the post and is not exhaustive. The post holder may be asked to undertake duties that are in line with the level of the role. The job description will be subject to regular review and amendment as necessary in consultation with the post holder.

Health and Safety. The post holder must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and must follow these at all times, including ensuring that they act in line with all policies and procedures at all times in order to maintain a safe environment for customers and colleagues.

Equality and Diversity. The post holder is required to promote equality in service delivery and employment practices. All employees must comply with all the Companies’ equality and diversity policies, procedures, and initiatives.

If you are seeking an opportunity to work in a close-knit team where you can take on key responsibilities and enhance your expertise, Mr LoBo is the perfect place for you to grow and thrive.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Tuesday - Sunday
Salary: from £38,700 yearly
Benefits: Discretionary Bonus
Starting time: Immediate start!

About Mr LoBo:
We are a small team and a fully independent restaurant. You will closely work with the owners. We are looking to build up a team that will grow with us and that can bring to the table new ideas.