Flights Operations Support Consultant Out&Nbsp;Of Hours

Flights Operations Support Consultant Out of Hours

£42,000 + Bonus and Benefits

Remote/Hybrid - Central London

Our client is an internationally based travel company specialising in corporate and leisure travel.

They are now recruiting for a Flights Support Consultant to join their operations team to provide out of hours support working from 12pm - 8.30pm, Wednesday to Sunday with Monday and Tuesday off.

This is a key role in providing flights and operations support to their travel consultants.

Flights Operations Support Consultant Responsibilities and Duties:

1. Supporting the travel consultants who manage corporate and leisure clients.
2. Actioning requests sent over to the helpdesk, such as issuing/reissuing and refunding complex airline tickets.
3. Assist travel consultants with systems such as Concur, Dophone etc., helping with ADMS, GDS issues in Amadeus and Galileo.
4. Assist new travel consultants with setup and run training sessions.
5. Manage the UK hotel inbox to ensure all emails are distributed.
6. Support advisors with NDC requests.
7. Quality checking consultants' bookings.

Flights Support Consultant Experience Required:

1. Extensive travel experience in a similar support and operations based role.
2. Excellent GDS working knowledge ideally Amadeus and Galileo.
3. Extensive fares and ticketing knowledge.
4. Good British rail and European train knowledge.
5. Good knowledge of Concur.
6. Exceptional communication and customer service skills.
7. Ability to work under pressure.
8. Attention to detail.

Flights Operations Support Consultant Salary and Benefits:

Base salary to £42,000

5% bonus

Perkbox

Wednesday to Sunday 12pm to 8.30pm

Bupa

25 days annual leave

Workplace pension

To apply for this Flights Operations Support Consultant role, please email your CV and a member of the team will be in contact to discuss the opportunity and company.