About The Role
Are you passionate about providing a great customer service experience? Are you looking for an opportunity to gain valuable experience within a Health Care environment?
We have an exciting opportunity for someone to join our team as a Customer Service Advisor, providing outstanding customer service at The Royal Berkshire Hospital.
If you’re great with people, enjoy helping others and are passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you. Join us and you’ll be part of a customer-focused community, receiving first-class training, and exceptional career development opportunities, within a culture truly driven by care.
Location - Royal Berkshire Hospital, Reading
Full-Time 37.5 Hours per Week
£23,310 per annum - plus the opportunity to take advantage of a range of exclusive Rewards and Benefits
In this busy and exciting role, you will receive and respond to queries from our workers and support them with their shift booking. The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers' requirements are also met or exceeded. But this isn’t just any customer service role – every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country.
In return for your fantastic people skills and commitment we offer a unique set of rewards and benefits that you can make the most out of:
We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute.
About The Candidate
The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers' requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a 'customer obsessed' organisation.
We are looking for candidates with:
About Us
In return for your commitment, we will offer you some fantastic benefits:
About Us:
NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.
We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.