Fleet Support Coordinator – Heathrow - Shift Pattern - 4 on 4 off Days & Nights

Fleet Support Coordinator – Heathrow - Shift Pattern - 4 on 4 off Days & Nights

UK & Ireland > London Heathrow

The Opportunity: Join our team as a Fleet Coordinator and play a key role in ensuring fleet availability and operational efficiency. Your expertise will drive seamless communication, customer service excellence, and effective fleet management in a dynamic 24/7 support environment.

Key Responsibilities:

1. Provide telephone support to GSE customers, managing fleet availability and recovery plans. Handle and resolve breakdowns, incidents, defect reports, and service status updates. Investigate GE/GS/GSZ aircraft delays and communicate findings to customers.
2. Monitor and coordinate SLA recovery plans, ensuring timely customer notifications.
3. Escalate safety incidents and operational risks to the Lead Fleet Coordinator or Call Centre Manager.
4. Liaise with customers on vehicle status, maintenance schedules, and repairs.
5. Process and allocate jobs in SAP, including creating service requests and raising purchase orders.
6. Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims.
7. Maintain accurate records of fleet movements, repairs, and service costs.
8. Actively promote a safe work environment by reporting hazards, incidents, and near-misses.

What We Are Looking For:

Skills & Experience & Behaviours:

1. Prior Customer Service or Call Centre experience.
2. Strong understanding of fleet management, vehicle maintenance, and workshop operations.
3. Familiarity with SAP systems and customer service operations in a logistics environment.
4. Experience in a customer-focused role within the vehicle maintenance or aviation sector.
5. Proficiency in Microsoft Office (Excel, Word, Outlook) and strong organisational skills.
6. Proactive, self-motivated, and able to prioritise tasks effectively.
7. A team player with strong communication and problem-solving skills.
8. Customer-focused with a detail-oriented and professional approach.

Why You Will Love Working With Us:

1. Competitive salary and benefits package.
2. Career progression opportunities within a growing company.
3. A dynamic, team-focused work environment that values safety and quality service.

What We Offer:

1. 6% employer pension contribution.
2. 3x salary Life Assurance.
3. Private Medical coverage.
4. Employee Assistance Programme (EAP).

About Us: We are a global leader in vehicle maintenance solutions, committed to safety, reliability, and excellence. Our core values: passion, integrity, accountability, and open-mindedness.

Apply Now: Submit your CV and cover letter today to join our dynamic team!

TCR is a worldwide leader in rental and maintenance of aviation Ground Support Equipment (GSE).

London Heathrow Airport
Unit 1, Building 16265
Exeter Way
Hatton Cross
Hounslow
Middlesex
TW6 2UA