Fleet Operations Associate

About HIVED

At HIVED, we’re steamrolling forward as one of Europe’s fastest-growing startups, and our momentum shows no signs of slowing.

Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground up to meet the demands of modern consumers, disrupt parcel delivery, and provide an outstanding customer experience.

Already trusted by leading international brands such as Zara, Uniqlo, ASOS, Nespresso, and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple, and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics, and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, and the British government. We’re passionate about driving innovation and redefining the future of delivery.

Role Overview

As HIVED continues to scale, we are seeking a Fleet Operations Associate to ensure the efficient management of our electric vehicle fleet. This role is critical in maintaining vehicle quality, monitoring fleet condition, and managing the cost recovery process for any necessary repairs. You will play a key role in ensuring our fleet remains in top condition and operates smoothly to support our delivery operations.

Please note that this is a shift work role based at our Woolwich depot, operating Monday through Sunday.

Responsibilities

1. Conduct detailed inspections of vehicles upon their return to the depot, identifying any damages, wear and tear, or maintenance requirements.
2. Accurately log all findings in internal tracking systems, ensuring complete and transparent documentation.
3. Oversee the repair cost recovery process, from calculating expenses and submitting them to Payroll to ensuring full reimbursement from the responsible individual in a timely manner.
4. Monitor driver performance using onboard telematics data, identifying trends and ensuring adherence to safety and efficiency standards.
5. Liaise with the Fleet Maintenance Team to communicate necessary repairs and maintenance work, ensuring timely servicing and minimal vehicle downtime.
6. Ensure compliance with health and safety regulations throughout all fleet inspection and maintenance procedures.
7. Generate and present regular reports on fleet condition, highlighting recurring issues and providing actionable recommendations for improvement.
8. Work collaboratively with cross-functional teams to enhance overall fleet performance, efficiency, and reliability.

Requirements

1. Strong attention to detail and ability to accurately document vehicle condition and maintenance needs.
2. Ability to work independently in a fast-paced, high-growth environment.
3. Excellent organisational and problem-solving skills.
4. Experience with vehicle assessment tools and reporting systems is advantageous.
5. Full UK driving license (essential).

Benefits

1. Dynamic working environment with a diverse and driven team.
2. Huge opportunity for learning in a high-growth environment, with progression opportunities based on success in the role.
3. 25 days of holiday allowance plus public holidays.
4. Subsidised Private Medical Insurance including dental and vision.
5. Weekly team lunch and regular company socials.
6. MacBook Air or Windows Laptop (depending on your preference).
7. Enhanced maternity/paternity/adoption policy.
8. Cycle-to-work scheme.
9. Dog-friendly office.