Fleet Business Unit Executive

We are looking for an individual to join our Fleet Business Unit department, where you will provide full support to our Centre Network, Fleet Field Sales team, and Fleet Customers, through the provision of excellent service.

We would like to attract individuals who have dealership, fleet, leasing, and/or motor finance experience; however, we are also open to other industries.

The Role:

• To act as key contact to support the activities of the Fleet Field Managers, Business Centres, and approved brokers in liaison with all functions relating to Fleet proposals and activations.
• Support a culture focused on customer satisfaction, delivered through effective systems & processes, and providing first-class customer service to our fleet customers.
• Key to this role is the ability to build relationships and develop effective communication with contacts from within the Company, the manufacturer, the Centre Network, Brokers, Inchcape Fleet Solutions, and Fleet Customers.
• Accuracy of work and an ability to grasp occasionally complex issues are a pre-requisite for this role.

Responsibilities:

Proposals:

• Management & preparation of appropriate documentation for Credit Lines including presentation for underwriting and review of outstanding liabilities.
• Maintain details of customers’ credit limits, terms, and utilisations.
• Providing and sending relevant finance documentation direct to fleet customers.
• Providing an internal back-up for Fleet Development Managers.
• Management of all Undisclosed Agency (UDA) incoming credit line requests ensuring response is within agreed timescale.
• Provision of bespoke finance quotations.
• Loading and preparing of proposals into NGage.
• Prepare Car Benefit Solutions proposals.

Payout:

• Management of all incoming pay-out requests ensuring data checks and sign off fall within agreed timescale.
• Activating contracts in both NGage and CMS.
• Effectively manage the pay-out processes associated with: All direct invoicing agreements, contract hire, multi-asset agreements, variable rate agreements, customer loan cars, car benefit solutions.

Customer Service:

• Ensure that Fleet customers’ questions and problems are resolved properly and quickly.
• Provide account statements to fleet customers.
• Provide account servicing, such as name & contact detail amendments.
• Payment management, including due date, refunds & direct debit changes.
• Manage agreement enquiries, such as mileage or term remaining.
• Administer settlement & Early termination enquiries, helping to identify retention opportunities.
• End of Agreement management.
• Work with Inchcape Fleet Solutions to resolve Contract Hire customer queries and enquiries.

Key Skills & Experience:

• PC literate – Excel and MS Word are essential (intermediate or above).
• Administration or operational position within a busy processing environment.
• Confident communicator at all levels.

Benefits:

At Toyota Financial Services (TFS), it is more than just an externally bench-marked salary and bonus; we also offer:

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars.
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
• Generous annual leave of 25 days which increases with service and holiday purchase option.
• Private Medical Healthcare (single, partner/spouse, and dependent children) with Digital GP Service.
• Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services.
• Employee Assistance Program.
• Eye tests.
• Onsite gym, Sports and Social Club, & flu jabs to keep you healthy.
• Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity, and inclusion.
• Dress for your day policy to make you feel comfortable at work.
• Eco HQ, free parking & restaurant.
• Two volunteering days per year.
• Reward gateway voucher discounts.
• Flexible working scheme and we welcome flexible working conversations at interview.
• Regular 121s with your manager, a personal development review (PReview) each quarter.
• A wide range of learning & development opportunities including LinkedIn Learning courses.
• £250 contribution towards you learning something new outside of work.
• Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!

Our Recruitment Process

At Toyota Financial Services (TFS), we value everyone and are pleased to be recognised as a Disability Confident Employer.

We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application.

When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview.
• Organising a time and location that best suits you.
• Allowing additional time for the assessment and interview.

We are happy to review any adjustment on a case-by-case basis to support you to be your best self.