Fleet Administration Specialist - PIVOTAL

JOB DESCRIPTION

Fleet Administration Specialist – PIVOTAL

London, United Kingdom InMotion Ventures 3 Ltd

About us

As a newly merged powerhouse, InMotion Ventures 3 brings together two groundbreaking brands, PIVOTAL + THE OUT. United by a shared mission to reshape the future of vehicle usership and redefine the standard of the automotive client experience. By joining InMotion Ventures 3, you’ll be working across both PIVOTAL + THE OUT, playing a key role in revolutionising the way people access and experience luxury automotive services.

PIVOTAL

At PIVOTAL, we are transforming the way people experience cars. Launched in 2019, Pivotal offers a unique car subscription service that challenges the traditional model of vehicle ownership. Pivotal members can subscribe to the latest Jaguar and Land Rover models for as little as three months, with one monthly payment covering everything from depreciation to servicing.

THE OUT

At THE OUT, we’ve reinvented luxury car rental. We deliver world-class Jaguar Land Rover vehicles directly to your door, offering hassle-free, first-class service from start to finish.

About the Role

Do you have great attention to detail? Are you a strong team player with fleet management or fleet maintenance experience? If so, come and join the Pivotal team as a Fleet Admin Specialist.

With a direct reporting line to the Fleet Admin Team Leader, the Fleet Admin Specialist has full accountability for ensuring vehicles are prepped to the standard set and ensuring the vehicles come out of work in a timely manner.

Currently overseeing a fleet size of +2000 vehicles, PIVOTAL is entering a growth phase where the vehicle fleet is planned to reach circa 3500 cars by March 2026 with over 3000 active subscribers.

We are seeking applications from candidates with proven experience in fleet and/or fleet risk management and in providing excellent customer support, ideally within a similar environment.

Although this role is mainly based from home, there is a requirement for occasional travel to our offices in central London (Old Street). Pre-arranged visits to our preparation centres or for training and team days may also be required.

Key Responsibilities

• Generate Vehicle recharging reports to recover damage costs inline with BVRLA standards
• Authorise, Investigate and follow up with VOR vehicles with dealerships and approved workshops
• Ensuring all vehicle data is up to date and to required legislation including Road Fund Licence
• Working with vehicle prep and the delivery team to review standards and drive improvements where required
• Carry out Administration processes to Defleet vehicles at end of life
• Communicate with Internal sales & customer service teams to ensure the vehicles and deliveries meet customer requests
• Fleet troubleshooting and resolution of any issues during life cycle of vehicle both Internal and External
• Safeguarding and overseeing vehicle inspection reports after each vehicle movement

Skills & Experience

• Minimum 3 years automotive experience (at a retail, aftersales, OEM, mobility level or Rental Car)
• Understanding and interest in product detail and specifications
• Outstanding attention to detail, focus, and organization in a quickly changing environment
• Ability to respond to last minute schedule changes and work in fast moving environment
• Methodical thought process, experience in using systems.
• Customer satisfaction focused
• Passion for a fast-paced growth business and desire to be a part of a high performing team
• Ability to build and maintain relationships and manage conflict
• Strong interpersonal skills

Technical requirements & experience

• Evidence of strong organisation and planning skills
• Understanding and experience of vehicle product, aftersales and logistics processes
• Experience demonstrating a strong attention to detail and evidence of achieving and exceeding high levels of customer service
• Requirement to manage high volumes of tasks and manage completion within defined timeframes
• Preferred knowledge of Sales Force or Similar CRM systems

Key Relationships

• Pivotal Fleet Admin Team Leader & Fleet Manager
• External Delivery company and preparation centres
• Third party suppliers
• All Pivotal team members (sales, marketing, operations, customer services)

What we offer

• Permanent contract
• Competitive Salary - £32k - £34k
• Hybrid Working Environment
• 25 days annual leave plus bank holidays
• An extra day off per year for your birthday
• 2 additional discretionary days off to be used for volunteer work.
• Competitive Salary with Discretionary bonus scheme
• Be part of a fantastic growing team passionate about revolutionising the way our customers drive Jaguar Land Rover cars