Fleet Administration Associate

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About HIVED

HIVED is the first fully electric delivery company designed for the ecommerce market. With our purpose-built technology, commitment to an exceptional delivery experience, and sustainability-as-standard approach, HIVED is setting a new delivery standard for retailers and consumers.

HIVED has already delivered millions of parcels across London for the biggest brands including ASOS, Uniqlo, Nespresso and Zara. Backed by leading Investors such as Maersk Growth, Pale Blue Dot and Planet A Ventures, HIVED is at the forefront of sustainable, scalable logistics solutions.

At HIVED, we’re steamrolling forward as one of Europe’s fastest-growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground up to meet the demands of modern consumers, disrupt parcel delivery, and provide an outstanding customer experience.

Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple, and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics, and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, and the British government. We’re passionate about driving innovation and redefining the future of delivery.

Role Overview

As HIVED continues to scale, we are seeking a Fleet Administration Associate to support the smooth operation of our fleet through efficient administrative management. This role is crucial in handling documentation, processing key fleet-related tasks, and ensuring compliance with company policies. You will play a vital role in maintaining accurate records and liaising with internal teams to keep our fleet running efficiently.

Please note that this is an in-person role based at our Woolwich depot.

Responsibilities

1. Handle administrative processes related to fleet operations, including reviewing and resolving Penalty Charge Notices (PCNs) while maintaining accurate documentation.
2. Manage driver communications via email, addressing inquiries, resolving issues, and ensuring a high standard of support.
3. Oversee insurance claim documentation, ensuring timely submission and compliance with company procedures.
4. Coordinate vehicle handovers, ensuring all necessary checks and documentation are completed in accordance with company policies and compliance requirements.
5. Supervise the debt recovery process by tracking outstanding debts, working closely with Finance, and ensuring full reimbursement from responsible parties.
6. Maintain and update internal tracking systems to ensure smooth fleet operations and accurate administrative records.
7. Collaborate with Operations and Finance teams to improve processes, enhance fleet efficiency, and ensure seamless coordination across departments.

Requirements

1. Strong organisational skills with excellent attention to detail.
2. Ability to manage multiple administrative tasks efficiently in a fast-paced environment.
3. Strong communication and problem-solving skills.
4. Proficiency in using administrative and tracking systems.
5. Previous experience in fleet administration, logistics, or a related field is advantageous.

Dynamic working environment with a diverse and driven team. Huge opportunity for learning in a high-growth environment, with progression opportunities based on success in the role. 25 days of holiday allowance plus public holidays. Subsidised Private Medical Insurance including dental and vision. Weekly team lunch and regular company socials. MacBook Air or Windows Laptop (depending on your preference). Enhanced maternity/paternity/adoption policy.