First Line IT Support Technician

TURNERFOX RECRUITMENT LTD; Sutton-in-Ashfield; On-site; GBP 40,000 - 60,000

Job description

Role: First Line Support IT Technician – Office Based
Sutton in Ashfield
c£27,300.00 + Great Benefits

We have an excellent opportunity for an experiencedFirst Line Support IT Technician to provide support to the business via a helpdesk system. Working for a great company based in Nottinghamshire that offers a lovely, friendly working environment and great benefits.

This is an office-based role and remote working is not an option.

The role ofFirst Line Support IT Technician will involve:

• Providing support to internal staff members and being point of contact for error reporting via an IT ticketing system.
• Day to day support of internal users on hardware, software, and systems issues.
• Installing and configuring computer hardware operating systems and applications.
• Talking employees through basic password resets, lock outs and setting up new users.
• Escalating complex technical issues to senior IT Team and dealing with third party support.
• Ensuring security systems and servers are up to date, maintaining backups.
• Monitoring and maintaining computer and operating systems and networks, carrying out planned preventative systems maintenance and updates.
• Keeping up-to-date with the latest technology and systems as required.
• Attending meetings as required.

The ideal candidate for the role of IT Support Technician will have:

• 1st/2nd line support experience and technical problem-solving/troubleshooting abilities.
• An excellent understanding and experience of PC setups and installations.
• Experience of MS Operating systems and Office 365 applications.
• Experience of CRM Systems and SQL is an advantage.
• Excellent customer service and the ability to liaise with staff at all levels.
• The willingness to work on all levels of IT issues both hardware and software.

Do not miss out, apply now!

Interested? Call TurnerFox Recruitment or send your CV.

Thank you for applying with us. TurnerFox Recruitment Team.

Unfortunately, we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion.