First Aid Host

Merlin Entertainments Group; Chertsey; On-site; GBP 10,000 - 40,000; Full time

Job description

What you'll bring to the team

Location: Thorpe Park,

Hours: Full time, part time, weekends & holidays

Contract Type: Seasonal, until November 2025

In this role you will be the first point of contact for staff and guest injuries and illnesses. You will play a pivotal role in delivering safe and fun experiences for all our guests.

You will ensure excellent standards of health & safety, which is the number one priority at the Resort; whilst taking both a customer and employee focused approach to work. When required, you’ll be ready to assist in emergency first aid situations and will be responsible for upholding the highest standards of care.

Responsibilities:

• Treating and assessing patients within your scope of practice alongside Thorpe Park policies and procedures.
• Accurately completing all documentation relating to patients, equipment, and near misses in accordance with policies and procedures.
• Maintaining a strong presence on park.
• Ensuring patient confidentiality is always maintained.
• Actively participating in personal and environmental cleaning routines to ensure infection prevention and control standards are adhered to.
• Achieving and maintaining competence in all relevant skills and knowledge and actively striving to upkeep and grow your skillset.
• Undertaking and completing all required in-house training and maintaining competency.
• Conducting company medicals for ride operators in line with Occupational Health.
• Performing any other duties that may be reasonably requested of you in line with your skills, training, and qualifications.

Qualifications & Experience

Essential Criteria:

• First Aid at Work Qualification or First Responder Qualification.
• Experience of delivering First Aid.
• Experience of working effectively as part of a team.

Desirable Criteria:

• Experience of working within the theme park, events, or pre-hospital environment.
• Experience working with children.

PERSONAL QUALITIES

• Excellent interpersonal skills with the ability to communicate effectively at all levels.
• Ability to complete paperwork to exacting standards.
• Ability to prioritize work schedule to make best use of time and resources.
• Ability to deliver a high-quality patient experience and always ensure customer satisfaction, with an emphasis on patient care and customer service.
• Physically able to undertake the demands of the resort First Aid Host.
• Able to remain calm and function under pressure in challenging situations.

Benefits

• Merlin Magic Pass: 20 free tickets for you, your family, and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants.
• 40% discount online off LEGO, and much more!
• Free bus from Staines station for all employees.
• Fortnightly pay.
• Free staff parking.
• Ongoing training & development to have a longer-term career in Merlin.
• Access to Perks at Work which offers 30,000+ national & local employee discounts.

If you have any questions or if you require any reasonable adjustments because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

From GBP £11.61/Hr.