Finnish Speaking Customer Service Advisor

Finnish Speaking Customer Service Advisor

Are you fluent in Finnish? Can you start work straight away? Is London within easy reach for you?

As a Careline Advisor, you will be responsible for delivering excellent customer care and support to our Nordic consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of products, and will handle queries and consumer complaints about these products and their consumption.

Salary: £28500 per annum

Location: Canary Wharf

Hours: 40 hours over Monday to Saturday 8am to 10pm – the role will become hybrid after successful completion of training.

We are looking for someone who can:

1. Fluent Finnish speaker
2. Ability to communicate effectively and empathically with a wide range of consumers and members of the public
3. Excellent written and verbal skills in both Finnish and English
4. Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
5. Customer care experience, preferably within the food industry sector
6. Strong interest in food and foods for special medical purposes
7. IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
8. Flexible to work shifts
9. Self-motivated and a team player
10. To have fun at work!

We are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion or belief.

Refresh Recruitment Limited does not presently hold a Sponsorship License and while this status is reviewed regularly there is no present proposal to apply for such a License.