Finnish Customer Service for one of the Big Five IT companies!

Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Finnish?

This is your chance to work as a customer representative for one of the Big Five IT companies!

Teleperformance Greece connects customers with the world's top brands for more than 30 years. With a team of more than 12,000 employees from 110+ nationalities, we proudly represent leading global businesses such as Microsoft, Canon, Netflix, PayPal, Asos, VW, and Audi, providing Customer Care, Sales & Technical Support services, as well as Content Moderation for social media.

We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Finnish customer experience team to support customers from Sweden, after following a complete training by certified instructors.

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they are closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Set up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

What you will bring:

• Fluency in Finnish
• Advanced English knowledge
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with