Finishing Operative - Customer Care

Title: Finishing Operative - Customer Care

Location: London, London, GB, E14 0FZ

Operation: Sanctuary Homes

Closing Date: 13/11/2024

Requisition: 221403

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Finishing Operative – Customer Care

East London

£38,124 - £40,131 per year

40 hours per week – Monday to Friday – 8:00am to 5:00pm

18 month secondment opportunity available upon current line management approval (possibility of extension to 20 months)

We are seeking a Finishing Operative – Customer Care to join our team based in East London. The role will report to the Head of Customer Care and sits within the Customer Care Team in Development. This role will be predominantly lone working but will have access to the office where another member of the team works. The Team provides Customer Service to the outright buyers of new build homes whilst they are under a 2-year defect period as well as dealing with reports of defects and complaints. Travel to other locations in the country may be required.

The role of Finishing Operative – Customer Care will include:

• Day to day customer care visits to the property where we have had reports of minor cosmetic snags and defects
• Fixing minor faults which may include, paint work, plastering, scratches and other maintenance faults (Not covered by the builder)
• Travelling to various properties, diaries will be managed by the coordinators
• Carry out internal inspections
• Liaising with the Customer Care Coordinators daily

Skills and experiences:

• Relevant trades experience including carpentry/paint/plastering/tiling
• City and Guilds/NVQ Level in trades or equivalent
• Good understanding of written and spoken English
• Able to use a Sanctuary tablet/internet/emails and recording information on the customer care app
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.

Why work for us?

One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £26,222 with an additional policy allowance of £11,902 per annum (rising to £27,602 with an additional policy allowance of £12,528 per annum after 12 months, subject to satisfactory performance)

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.