Financing Solutions Client Services, Officer

Who we are looking for

We are looking for a motivated individual to join our client service team looking after our Repo, Agency Lending and Prime Brokerage businesses. State Street’s European presence in securities lending is long-standing. In that time, we have built a long and enviable list of clients, spanning the very top tier of asset owners, pension funds, insurance companies, sovereign entities, and alternative clients. This will be an opportunity to join a new group within Global Markets Financing Solutions – Client Service. This individual will have a role to support our clients’ daily servicing needs in the financing products. As such, ensuring that our client-facing organization is operating smoothly and delivering for our clients is of paramount importance.

This role can be performed in a moderate hybrid model, where you can balance work from home and office to match your needs and role requirements but having a core of 3 days in the office each week.

Why this role is important to us

The team you will be joining is a part of State Street Global Markets (SSGM). When owners and managers of institutional assets need research, trading, securities lending and innovative portfolio strategies, they turn to SSGM business unit. As our investment research and trading arm, SSGM’s number one goal is to enhance and preserve our clients’ portfolio values by applying technology, optimizing trading, and linking asset classes and markets across the world.

Join us if making your mark in the capital markets industry from day one is a challenge you are up for.

What you will be responsible for

As Financing Solutions Client Service Representative, you will:

• Perform all necessary tasks to support client activity in Repo, Agency Lending and Prime Brokerage.
• Support the relationship managers and sales teams within Financing Solutions to create a seamless servicing model, including creation of presentations, improve reporting, and manage daily client activities.
• Work with key internal stakeholders to grow our existing relationships, optimize revenue and improve client satisfaction.
• Interact with clients to manage queries and escalate issues professionally and in a timely manner.
• Coordinate across Asset Services and other State Street divisions to support execution of strategic RFPs and pricing decisions, including driving change to improve these processes.
• Understand securities lending market dynamics, anticipate any potential client impact, engage with and manage clients accordingly.

What we value

These skills will help you succeed in this role:

• Knowledge of Repo, Agency Lending, and Prime Brokerage.
• Experience working with sales and operations teams to optimize revenue and client satisfaction.
• Strong critical thinking, problem-solving, and decision-making skills.
• Knowledge of short-term investment and financing markets.
• Highly analytical who can innovate solutions and processes.
• Ability to manage multiple tasks simultaneously in a fast-paced, front office environment.
• Ability to build dashboards using large datasets to identify themes, present talking points to clients, and optimize daily activities will be a distinct advantage.

Additional requirements

• Clear and effective communication is essential – excellent speaking and writing skills are a must.
• Ability to foster strong internal and external relationships.
• Highly organized and strong analytical capability.
• Strong sense of client ownership and responsibility.
• Ability to drive growth.
• Proficiency in Microsoft office, specifically Excel.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live, and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance, and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.