Financial Services Administration Team Leader

My client is a Norwich based chartered firm who have been providing advice to Norfolk and afar for over fifty years and you can become part of their success by supporting their adviser as a Financial Administration Team Leader.

Job Summary

You will manage a team of experienced financial planning administrators, motivating and inspiring the team to work together to deliver an excellent customer service, whilst adhering to company processes and procedures.

Key Responsibilities

1. You will allocate and monitor work, liaising with team leaders and support staff as required, to ensure workload is allocated according to team member strengths.
2. You will maintain a professional attitude at all times.
3. You will set daily team objectives to ensure that an excellent level of customer service is delivered.
4. Conduct team meetings on a weekly basis.
5. Oversee day-to-day operation and performance of the team, answering team member questions, helping with team member issues, and overseeing the quality of the team’s work.
6. Identify training needs and liaise with T&C as required to deliver appropriate training and allocate work to develop team member knowledge and skills.
7. Encourage and listen to feedback and resolve any issues, referring to the Operations Manager/Line Director/Personnel Manager as required.
8. Create a pleasant working environment and be aware of the health, safety and welfare of team members, referring to the Operations Manager/Line Director/Personnel Manager as required.
9. Manage staff matters including approval of holidays, regular 1:1 meetings, and annual appraisal meetings.
10. Other general administration duties as assigned.

As an integral part of the Admin team you will also carry out duties as follows:

1. Prepare and issue Recommendation Letters and obtain relevant research, application forms and supporting documentation.
2. Process and monitor new business and 'top ups’ to existing business through to completion.
3. Prepare client valuations and review packs 2 weeks ahead of client meeting dates.
4. Process post-review related paperwork and prepare relevant correspondence as required.
5. Communicate with clients and providers, responding to queries via telephone, email and post in a timely manner.
6. Ensure financial transactions are completed correctly and files are fully FCA compliant by following internal compliance procedures.
7. Ensure all client records and data are maintained accurately and efficiently.
8. Obtain and interpret information from providers and fund managers, keeping Financial Planners up to date with all communications.
9. Send out letters of authority and correspondence to clients, professional introducers and other third parties.
10. Prepare new client meeting packs.
11. Calculate fees, raise client invoices and chase outstanding fees as required.
12. Effective management of day-to-day work through the company’s workflow system.

Knowledge and Skills

1. Understanding of FCA rules, ethics and financial regulations (Desirable)
2. A working knowledge of investments, pensions and protection plans as well as other financial products and financial planning tools (Desirable)
3. Strong IT skills, MS Office Word and Excel
4. Excellent organisational and communication skills
5. Good numeracy skills
6. Attention to detail
7. Able to demonstrate an adaptable/flexible approach to work within a changing environment
8. Experience of using IO (Desirable)
9. Strong communication skills, both written and oral
10. Ability to solve problems and make decisions
11. Organisational skills
12. Have integrity, initiative and focus
13. Be professional and positive

Qualifications

Certificate in Financial Services or working towards qualification (Desirable). Grade A-C or 9-4 including English and Maths.

Experience

Previous experience in Financial Services (Desirable).

Benefits

• 10% pension contribution
• 4 x death in service
• Bupa cash plan, covers medical prescription costs etc.
• 21 days holiday + BH, increases incrementally following 2 years’ service to a maximum of 35 days (inc' BH)
• Support with professional qualifications
• Flexibility on working hours and some working from home, subject to a satisfactory probation period.
• Bonus scheme