Financial Institutions - Associate Relationship Manager -

ING is a family friendly organisation operating a flexible hybrid working pattern. Relationship Managers are office based a minimum of 3 days per week.

Department Overview:

Financial Institutions manages ING's relationships on a global basis with our most important financial institution clients. We are a true multi-product coverage unit, fully aligned with our product, risk management and network colleagues. Our focus is to provide pro-active, solutions driven origination to our clients and to deliver excellent execution across the full range of transaction banking and high value-added products. The role is within the UK Financial Institutions team, part of the sector coverage organisation, where we focus on delivering ING’s services and products to banks, insurance companies and non-bank financial institutions located in the UK and Ireland.

The Associate Relationship Manager will be pivotal to the establishment, development and enhancement of relationships that we manage. The successful candidate will be challenged to develop business opportunities and ensure client satisfaction. At the same time the Junior Relationship Manager will help process the relevant CDD requests. The key responsibilities of the role will be as follows:

• Client information management
• Research & Data Analysis
• Origination

Candidate Profile

Qualification/Education

Essential:

• Strong academic background, university degree holder

Experience/Knowledge

Essential:

• 3-5 years’ experience in coverage, ideally Financial Institutions

Desirable:

• Experience in client facing environment
• Knowledge of Lending/ Financial Markets products

Personal Competencies

Essential:

• Self-motivated individual who can meet strict deadlines
• Strong verbal and written communication
• Team player with strong work ethic and commitment to excellence

Main Duties and Responsibilities of Role:

Client Information Management:

• Maintaining accurate client information, processing CDD requests
• Understanding and monitoring client dealings and external client relations in the market environment.
• Maintaining and monitoring data quality and to keep the required internal systems up to date.
• Reporting on client profitability and account condition.
• Co-ordinating internal departments when working on a deal and developing the required communications channels.
• Developing internal relationships.

Research & Analysis:

• Providing client data and background information to facilitate business development.
• Providing peer analysis of clients on a proactive basis.
• Assisting the RM in identifying critical business issues and potential business/ cross-sell opportunities.

Origination:

• Assisting in the origination for products from all relevant ING business lines.
• Preparing briefing memos for client meetings, PAM advice for credit presentations and annual client relationship plans in close co-operation with the RSM, product specialists and ING offices abroad.
• Liaising with product specialists and foreign ING offices.
• Preparing commercial input for credit applications, modifications, reviews and green light committees.

ING’s purpose is ‘Empowering people to stay a step ahead in life and in business’. Every ING colleague is given the opportunity to contribute to that vision. We champion self-reliance and foster a collaborative and innovative culture. The Orange Code is our global manifesto for how we stay true to our purpose and our tradition of reinvention and empowerment. It is made up of ING Values (we are honest; we are prudent; we are responsible) and ING Behaviours: (you take it on and make it happen; you help others to be successful; you are always a step ahead).

For us, success will only be achieved if we act with Integrity.

Some companies see diversity as a box to be ticked. We see it as fundamental to our success and we encourage a proper work/life balance. At ING, you will be judged on your performance in line with the Orange Code. And that’s a promise.