Finance Assistant – Debt Collection

TN United Kingdom; Chelmsford; Hybrid; GBP 25,000 - 35,000

Job description

Finance Assistant – Debt Collection, Chelmsford

Client:

Essex County Council

Location:

Job Category:

Finance

EU work permit required:

Yes

Job Reference:

e21035feae82

Job Views:

6

Posted:

02.04.2025

Expiry Date:

17.05.2025

Job Description:

Fixed Term, Full Time

Closing Date: Tuesday 8th April 2025 at 11.59pm

Please note that this is a Fixed Term Contract / Secondment opportunity for a period of 12 months.

This position is an Anywhere Worker role with the expectation the successful worker will attend County Hall, Chelmsford one day per week, with the set team day being a Tuesday.

Interview Date: TBC

Please note that this is a credit control and not an accountancy focused role. Customer interaction by phone / email is the primary function so good communication skills are essential.

The Role

Purchase to Pay (P2P) and Income aims to provide a comprehensive financial transactional and support service, maximising new and innovative technology to provide excellent customer service using a multi-skilled workforce.

Working within Income Collection in order to maximise the income generated for Services in Adult Social Care at Essex County Council, alongside ensuring effective recovery of aged debt. Finance Assistants will work with customers to ensure that their invoices for Adult Social Care services are paid promptly with a view to arranging automated future payments including direct debits.

Experienced in working as a team member across a flexible and multi-skilled workforce, delivering excellent customer service. You will need to manage and respond to customer queries to seek resolution.

Knowledge of Income Collection processes is desirable but not essential as full training will be provided. The role requires good interpersonal and communication skills to deliver excellent customer service.

Responsibilities

• Ensure effective recovery of Adult Social Care Income
• Work towards effectively building key stakeholder relationships and effectively managing conversations in order to resolve debt issues.
• Contribute towards delivery of Key KPI’s in delivering the above requirements in an effective, compassionate, and compliant manner.
• Effective in managing queries and disputes in order to ensure effective resolutions.
• Negotiating payments and promoting automated processes to service users, in order to reduce the likelihood of repeated debts.
• Contributes to the delivery of the business plan for financial transactions, in support of the wider organisational vision.
• Responsible for processing and managing financial transactions, following defined business processes, inputting, and interpreting data to ensure quality, consistency, accuracy, timeliness, and high performance.
• Responsible for delivering all activities to meet defined deadlines, proactively reporting any risks or issues for early resolution.
• Provides support and guidance to internal and external customers in a professional manner, in line with financial processes, ensuring that policy and legislation are met.
• Carries out basic reporting, which contributes to the management of organisational performance, maximises income and ensures compliance with Financial Regulations and ECC Policies.
• Work flexibly and collaboratively across P2P and Income to deliver finance support.
• Recommend process improvements and redesign to achieve best practice and organisational efficiency.
• Contributes to maintaining currency on legislation changes and translating these into local policy and procedure, to identify and review potential changes in technology.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

• Excellent Communication and Interpersonal skills are essential as well as an ability to build and establish relationships.
• A good telephone manner is needed along with a firm, fair and friendly approach.
• Ability to deliver effective, administrative duties; well organised, reliable, and able to meet deadlines, whilst appropriately handling confidential and sensitive information.
• Level of good competency using Microsoft office packages including, Outlook, Word, and Excel.
• Some knowledge of P2P/Income systems and demonstrable accounts payable, accounts receivable, purchase to pay and e-invoicing experience would be desirable.
• Negotiation Skills

Why Essex?

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

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Created on 02/04/2025 by TN United Kingdom