Finance and Operations Lead

MND Scotland; Glasgow; Hybrid; GBP 30,000 - 60,000; Full time

Job description

• Hybrid: Glasgow office based with flexible working options
• Closing 8th May 2025
• Advertised from 10th April 2025
• 35 hours per week. Permanent.

Role

MND Scotland is the only charity in Scotland dedicated to supporting people with MND, their families, and friends.

Since being founded over forty years ago, MND Scotland has provided practical, financial, and emotional support to anyone affected by MND whilst also funding essential research into finding effective treatments and a cure.

MND Scotland is funded entirely by donations and grants. The charity’s patron is Her Royal Highness, the Princess Royal.

Everything we do and the way that we do it puts the MND community at its core.

We are looking for an experienced, passionate, and dynamic Finance & Governance Lead to join our Operations function.

Reporting to the Director of Operations as Finance & Operations Lead, you will be an experienced financial professional able to provide guidance and support, building partnerships and maintaining strong relationships with the Executive Leadership & Senior Management Teams (EMT & SMT). Engaging with colleagues across the organisation, you will support budget holders to help develop their annual budgets as well as analyse and interpret financial performance to guarantee good governance is maintained.

The successful candidate will ensure that the financial management is done in adherence with all statutory and regulatory requirements, whilst providing financial clarity to inform decision making and action.

Candidates must have the right to work in the UK and show how they demonstrate this e.g., British citizen/EU Settled Status.

To continue this work, we are seeking a dynamic and creative Impact and Evaluation Manager to undertake and support impact planning at individual, programme, and organisation level, providing practicable support to enable and evaluate impact and help embed a culture of evaluation impact and knowledge exchange.

You will have previous experience of developing and supporting research impact and knowledge exchange activity, and of reporting on research activity. You will have strong organisational, analytical, and communication skills, and an ability to work effectively with a range of stakeholders internally and externally.

Key Responsibilities:

1. Lead the implementation of an organisation-wide approach to evaluating ALLIANCE activity and its impact.
2. Work collaboratively with ALLIANCE colleagues and external consultants to develop and refine outcome maps and suitable evidence data-gathering tools.
3. Support ALLIANCE colleagues to gather accurate and meaningful data linked to our activities, programmes, and strategic priorities.
4. Work with colleagues and partners to develop and embed a consistent approach to evaluation.
5. Ensure evaluation processes are used effectively to ensure that they provide accurate data and regular, meaningful reports.
6. Analyse, interpret, and communicate monitoring and evaluation information to colleagues, external partners, and funders.
7. Work with ALLIANCE colleagues to create a range of robust and accessible evaluation reports and other outputs from data gathered including the Annual Report and a mid-term review of our strategic priorities.
8. Support teams to gather data and develop impact case studies for reporting and communications activities.
9. Any other duties as dictated by the evolving nature of the ALLIANCE’s monitoring and evaluation work.
10. Any other reasonable duty as required by senior management.

As an ALLIANCE employee you will benefit from:

• 210 hours annual leave (equivalent of 30 days) (pro rata)
• 13 days public holiday that can be taken flexibly (pro rata)
• Additional leave between Christmas and New Year
• Open to flexible working (formal and informal)
• Hybrid working – opportunity to work from home for part of the week
• Enhanced maternity and paternity pay
• Employee Assistance Programme
• Learning and development opportunities
• Time off in lieu

We are a healthy working lives employer and encourage a healthy work-life balance and we’re happy to talk flexible working.

The ALLIANCE recognises that in real life, great people don’t always ‘tick all the boxes’. Even if you don’t meet every point on the job description, if this role and our organisation feels like a good fit for you, we still want to hear from you.

Are you a strong communicator comfortable interacting with individuals at all levels and capable of writing compelling fundraising proposals and reports? Are you committed to building and maintaining strong relationships with funders, providing excellent stewardship? Are you skilled at creating and executing plans to secure funds from trusts and foundations? Are you adept at identifying potential funding sources and researching requirements to tailor applications accordingly?

If so, we would love to hear from you as we are currently recruiting a Trusts and Foundations Fundraising Manager within our Partnerships & Philanthropy Team. Working closely with the existing Trust Fundraising Executive, your primary focus will be to sustain and grow income from existing and potential funders through compelling proposals, timely reporting, and effective stewardship.

You will work collaboratively across CHAS to craft innovative and persuasive proposals, provide outstanding account management and stewardship to current donors, and identify, research, and engage new prospects.

You'll also develop strategies to cultivate relationships with both current and potential donors from trusts and foundations, and manage the stewardship program to attract, cultivate, and retain strategic philanthropic income.

About You:

• Personal values align to CHAS’ values and motivated to help us to reach our ambition.
• Familiarity with trusts fundraising and expertise in creating strategic plans.
• An excellent verbal communicator, confident in dealing with people at all levels, externally and internally, with a view to building relationships and increasing income.
• An exceptional written communicator with the ability to write compelling and detailed fundraising proposals and reports.
• Experience of managing income and expenditure budgets effectively.
• Organised with the ability to plan and prioritise a diverse workload, manage your own time and meet multiple deadlines under pressure.

Why CHAS?

At CHAS, we support families during the toughest of times. We have ambitions to reach every family in Scotland who is living with the heart-breaking prognosis that their child is expected to die young and offer them our care and support to empower them to make the most of the short time they have together. The skill, determination, and creative flair of our Fundraising Teams makes this possible and your contribution will be valued.

We offer:

• Flexible Working: our teams work flexibly and in a hybrid manner with time mostly split between working from home and our Edinburgh and Glasgow offices, as well as occasional visits to our children’s hospices in Kinross and Balloch. We are happy to discuss working arrangements.
• Development Opportunities: exposure to a variety of fundraising activities as well as access to internal and external training opportunities.
• Professional Growth: Work with industry leaders in a high-performing team where you will be encouraged and supported to excel and develop your skills.
• Comprehensive Benefits: Including generous annual leave policy (35 days inclusive of public holidays, rising to 40 days after 5 years service) as well as pension, incremental annual salary progression, access to Blue Light discounts, and health and wellbeing support.
• Hybrid: Robertson House, 152 Bath Street, Glasgow G2 4TB
• Closing 16th April 2025

This post will lead the day-to-day operational delivery of Scottish Families national Helpline and ‘Click & Deliver’ take-home Naloxone service, along with supporting the delivery of our national Bereavement Support service. The role also involves partner/referral pathway development across Scotland to promote family support and harm reduction for anyone affected by someone else’s alcohol or drug use.

The post will be based at Robertson House, Glasgow – Scottish Families’ national office. (Note that staff are currently working between home and office). This is a national post which includes some travel across Scotland. Due to the nature of this post, access to a car is essential. Hours worked will be in line with service delivery requirements, including evenings and occasional weekends when required.

The post will be part of the Scottish Families’ staff team and be supervised by the Senior National Family Support Practitioner. The post line manages and is supported by Helpline Support Workers (currently two posts, 2.0 FTE) and Helpline Volunteers.

The post-holder will be responsible for leading the day-to-day operational delivery of the Helpline, which is a single access point for information, signposting, and listening support, and where appropriate a referral can be facilitated to Scottish Families local and national support services and to external partner family support services. The helpline encompasses multi-channel access including responding to inbound calls, emails, web chats, online website portal requests and providing outbound calls when callbacks requested. The role is responsible for fulfilling Click and Deliver naloxone requests, naloxone reporting, delivering overdose awareness and naloxone training, and maintaining and sharing knowledge about emerging drug trends and harm reduction. The post also includes supporting the delivery of our national Bereavement Support Service, which provides listening support and information to anyone aged 16+ who lost someone through a drug-related or alcohol-related bereavement. The service also facilitates access to accredited counsellors across Scotland who provide a programme of bereavement counselling. Finally, the role involves developing and maintaining partner/referral pathways across Scotland.

We are seeking applicants who are educated to degree level in a relevant subject or equivalent professional qualification/experience; with experience of providing listening support via telephone, web chat, and online chat methods, and providing support in a health and social care, mental health, substance use or trauma support service/organisation. Candidates should have experience of line management and team support, whilst experience of naloxone ‘train the trainer’ training is an advantage. Applicants should have knowledge of issues for families affected by substance use and bereavement, as well as drug and alcohol awareness. It is helpful to have knowledge of emerging substance use trends and harm reduction. We are seeking an excellent listener with strong organisational skills and the ability to support individuals from diverse demographics.

Following the forthcoming retirement of our current Chief Executive, we are seeking a passionate and dynamic Chief Executive to lead Ayrshire Cancer Support into our next exciting phase. This is a fantastic opportunity for an experienced professional who has demonstrable senior leadership, management, diplomatic, and collaboration skills, to help shape the future of Ayrshire’s leading cancer support charity.

Working collaboratively with our Board of Trustees and Senior Leadership Colleagues, the post-holder will drive our strategy, identifying and prioritising opportunities to sustain and grow income, as well as developing our cancer support services. They will also work collaboratively with colleagues to develop innovative and practical ways to increase turnover and profitability to deliver the required impact.

The ideal candidate will have a proven track record in income growth, will be commercially astute and able to demonstrate high levels of business acumen, having an excellent understanding of the financial planning requirements of a self-funded charity.

Possessing drive, resilience, ambition, and empathy we are seeking someone who will be ‘hands on’ and relish the challenge of providing the very highest levels of support to those affected by cancer in Ayrshire, acting as an ambassador and champion for our charity and our services.