Field/Work from Home Care Coach

Humana; United Kingdom; Remote; USD 54,000 - 58,000

Job description

The Care Coach evaluates member’s needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity.

The Care Coach 1 employs a variety of strategies, approaches and techniques to support a member’s optimal wellness state by coordinating services & resources. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Required Qualifications

1. Bachelor's degree in health and human services field
2. 2 or more years of related experience
3. Knowledge of Microsoft Office Word and Excel
4. Exceptional verbal/written communication and interpersonal skills
5. Ability to use a variety of electronic information applications/software programs
6. This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
7. Must be passionate about contributing to an organization focused on continuously improving consumer experiences
8. This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.

Preferred Qualifications

1. Prior experience with Medicare & Medicaid recipients
2. Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems
3. Experience with health promotion, coaching and wellness
4. Knowledge of community health and social service agencies and additional community resources

Additional Information

1. Workstyle: This is a field position where employees perform their core duties at non-company locations, such as providing services at business partner facilities or prospects' and members' homes.
2. Work Location: Eau Claire, Wisconsin and surrounding area.
3. Travel: up to 40% throughout Eau Claire, WI and surrounding area.
4. Typical Work Days/Hours: Monday – Friday, 8:00 am – 4:30 pm CST

Limited Geography Remote – This is a remote position but located within a specific geography.

WAH Internet Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

1. At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
2. Satellite, cellular and microwave connection can be used only if approved by leadership.
3. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
4. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
5. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Driving

This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits.

TB

This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Benefits

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

1. Health benefits effective day 1
2. Paid time off, holidays, volunteer time and jury duty pay
3. Recognition pay
4. 401(k) retirement savings plan with employer match
5. Tuition assistance
6. Scholarships for eligible dependents
7. Parental and caregiver leave
8. Employee charity matching program
9. Network Resource Groups (NRGs)
10. Career development opportunities

Job Type: Full-time

Pay: $54,000.00 - $58,000.00 per year

Schedule

1. 8 hour shift
2. Monday to Friday

Education

1. Bachelor's (Required)

Experience

1. Social Work or case management: 1 year (Required)
2. Microsoft Outlook: 3 years (Required)

License/Certification

1. Driver's License (Required)

Ability to Commute

1. Eau Claire, WI (Required)

Ability to Relocate

1. Eau Claire, WI: Relocate before starting work (Required)

Willingness to travel

1. 50% (Required)

Work Location:

On the road