Field Technician-1

Kantar Group Limited; London; On-site; GBP 60,000 - 80,000

Job description

time left to apply End Date: April 6, 2025 (30+ days left to apply)

job requisition id R092182

Media help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Kantar Media is a wholly owned but operationally independent part of the Kantar Group.

As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Job Title: Field Technician

Location: Brighton, East Sussex

Role Description

Do you have a strong interest in new technology? Have you been active installing into the AV, Satellite or Networking market? If you know your HDMI from your Optical, are comfortable finding your way around a PC/Laptop, looking for a rare chance to join an established team forming part of global operations - and you reside in the M4 corridor area – we want to hear from you…

We are looking for field technicians; The ideal candidate will have a wide-ranging technical skill set based around installation and fault finding of domestic networking, software and AV equipment. They will also have a clean, current, driving licence and be flexible on working hours and days as the role requires some evening and weekend shifts.

The technician will also be responsible for ensuring the accuracy of the data from the metering equipment and software in panel homes and will be covering a wide area long the M4 corridor from Reading to Bristol.

We would also consider a background in commercial installation and support of video conferencing and multiroom installations.

Job Role Requirements

• Install and maintain metering equipment and software in panel homes.
• Educate panel members in the correct use and care of the metering equipment.
• Remove television monitoring equipment from homes that wish to leave the panel.
• Educate panel members in the correct use of Kantar monitoring software.
• Remove monitoring software from homes that wish to leave the panel.
• Store monitoring equipment in safe conditions when not installed in panel homes.
• Resolve or escalate any problems caused by monitoring equipment or software in panel homes.
• Liaise between Kantar management, office staff & panel members as necessary.
• Report all field technician activity, including appointments, visits assistances made, mileage etc.
• Timely return all faulty meter equipment clearly labelled.
• Maintain the company vehicle in a roadworthy, clean condition.
• Ensure SLA’s (Service Level Agreements) are satisfied within specific timeframes.
• The role will provide a company car and will require flexibility of work hours and days, requiring some weekend shifts.

Role Requirements

• Technical ability to install & service the TV metering equipment. The meters are non-invasive, meaning that it isn’t necessary to open TV sets and other devices. A thorough understanding of A/V routing (scart, RGB, Composite video, HDMI etc) in domestic environments is essential.
• Knowledge of home networking, routers, Windows PC`s and Apple Macs/ Excel / Word and Hardware / software configurations and installations.
• The ability to work without direct supervision to a high standard. The remote field technician will be responsible for arranging some appointments with panel members for service calls to designated households, and these must be done in a timely manner.
• Exemplary customer care skills. The remote field technician is the representative of Kantar in the panel members’ homes. Meters are installed only with the permission of the panel members, and it is therefore essential that the field technician remains professional, prompt & courteous in all dealings with panel members.
• Demonstrable experience of A/V systems/installation in domestic environments.
• Detailed knowledge of TV and peripheral technology, supplemented possibly with a qualification in electronics, audio, video, or television servicing.
• Ability to work unsupervised and remotely if required, making work schedules as required.
• Excellent interpersonal skills.
• Advanced keyboard skills with the ability to install bespoke software on Pc’s, Macs, iOS and Android.
• Basic understanding of home networking broadband and router.

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and can flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit.

Country

United Kingdom

About Us

KANTAR

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 25000 people help the world’s leading organisations succeed and grow.

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