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Field Technical Support Engineer
Elevation Recruitment Group
London
Remote
GBP 34,000 - 38,000
Full time
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Job summary
An established industry player is seeking passionate Field Technical Support Engineers to join their dynamic team. This role offers the opportunity to work closely with a leading building products manufacturer, focusing on installation processes and troubleshooting. With a strong emphasis on collaboration and support, you'll play a key role in developing training materials, performing root cause analysis, and enhancing quality processes. If you're eager to make a significant impact in a growing industry and thrive in a supportive environment, this is the perfect opportunity for you.
Qualifications
- Strong technical background with hands-on installation experience.
- Ability to perform Root Cause Analysis (RCA) on faults.
Responsibilities
- Support training and online courses for new products.
- Provide Quality & Technical support and drive process improvements.
Skills
Job description
Elevation Recruitment Group is working with a leading building products manufacturing company based in Leeds. Due to significant growth, they are looking to recruit multiple Field Technical Support Engineers to join their expanding field installations team that covers the UK.
Location: North London - Home Based, travelling throughout the area
Salary: £34,000 to £38,000 + bonus c £8,000 pa OTE £46k pa
The Field Technical Support Engineer will have a strong technical background and hands-on experience of the Installation process and troubleshooting.
- Support the development of training and online courses for new products
- Perform Root Cause Analysis (RCA) on faults and failures to reach robust solutions
- Provide Self-help content and verbal Quality & Technical support
- Support a Quality & Technical Support Line on a Rota with other Engineers
- Provide input from the Field to drive Factory process improvements
- Field training - working away for a week at a time on a Rota basis with other engineers
- Knowledge of Installation process and troubleshooting (composite doors, windows, garage doors considered)
- Experience of working and communicating remotely promoting team collaboration
- Experience of performance monitoring and auditing
- Experience of developing work procedures
- Comfortable with technical detail and developing improvement plans
If you are a dedicated and passionate technical support professional looking to make a significant impact in a growth industry with a fantastic and supportive company, please apply now. If you would like a confidential discussion on the Field Technical Support Engineer, or are based in another location but still interested, please contact Anna Morgan.
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