Field Service Technician - Industrial & Production Print

Field Service Technician - Industrial & Production Print

Location: Melbourne

Salary: AUD 80,000 - 100,000

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
We have an opportunity for a Production Print Technician (Industrial Print) to join the VIC team, specifically looking after the end-to-end technical and customer support for our cut sheet inkjet and embellishment product range. You will be responsible for resolving or escalating and documenting technical problems, and ensuring the continued equipment uptime for Konica Minolta Industrial and Production Print equipment. You will liaise with stakeholders, foster communication, and assist with technical product evaluation and potential launch activities.

The successful candidate will be responsible for the installation and support of Colour and B&W print production equipment and ancillary products with associated software & services solutions.

As a member of the Victorian Team, you will ensure customer satisfaction through on-site Corrective and Preventative maintenance on customer equipment. This role works within a team of dedicated technicians and reports directly to the State Service Delivery Manager.

Qualifications and Skills

• Strong technical aptitude, troubleshooting skills, and a professional approach with a positive attitude in dealing with customers.
• Very strong mechanical/electrical aptitude, along with excellent communication and interpersonal skills.
• A proven track record of excellent customer service, ensuring you go above and beyond.
• Ability to work autonomously while keeping in constant contact with your team to ensure workload consistency and transparency.

Essential requirements for this role:

• Demonstrated experience in a similar role, with a minimum of 3 years' experience.
• Strong fault-finding skills and technical aptitude.
• Experience in field technician positions servicing complex electro-mechanical devices is advantageous.
• Strong verbal and written communication skills.
• Excellent organization and time management skills.
• Current Victorian Driver’s License and Working with Children Check.
• Willingness to work extended hours on standby during the week and weekends as required per a roster.
• Willingness to travel interstate for training regularly.
• Current Australian working rights are essential.

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy, paid parental leave, and flexible workplace policies enable our people to balance work and life responsibilities.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion, or disability. If you require any adjustments/assistance during the recruitment process, please reach out to careers@konicaminolta.com.au.

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change, and engage with colleagues from diverse backgrounds and experiences.