Field Service Technician

Job Summary: The Field Service Technician will be responsible for performing offsite and onsite maintenance/repairs to all models of Commercial Food Equipment sold by TFI. As a Field Service Technician at TFI, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment. If a customer has an issue with their machine, it is up to TFI to ensure that they are up and running as soon as possible; their business often depends on it.

Job Duties:

1. Installing, maintaining, repairing and testing a variety of specialty foodservice equipment, including frozen carbonated beverage (FCB) units, soft serve machines, super automatic espresso machines, fryers, combi ovens and clamshell grills;
2. Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner;
3. Responding quickly and efficiently to service calls/PMs/Installs;
4. Assessing and completing repairs quickly, efficiently, and accurately;
5. Effectively handling service requests and work orders using TFI’s mobile service (tablet) system;
6. Maintaining an orderly and accurate parts inventory in your TFI provided service truck/van;
7. Training with other technicians on preventative maintenance and service procedures;
8. Maintaining relationships with customers by examining concerns, identifying solutions and recommending system improvements;
9. Selling additional services and products by recognizing opportunities to up-sell;
10. Responding to on-call service emergencies on select evenings and weekends;
11. Some overnight travel required (company credit card, gas card and per diem provided);
12. Travel to the Manufacturer Facilities (USA) for continuous development/training opportunities as required by position;

Requirements:

1. Trade school diploma or college diploma an asset
2. Minimum 2 years in a skilled trade
3. Ability to comprehend and communicate detailed instructions in English orally and in writing;
4. Ability to multi-task and establish priorities;
5. Knowledge and ability to work on 110v up to and including 220v system and equipment;
6. Knowledge of local, provincial and federal workplace compliance regulations, ordinances and legislation;
7. Possess a valid driver’s license;
8. Able to create alternative solutions to problems;
9. Able to work well under pressure;
10. Strong attention to detail;
11. Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns;
12. Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly;
13. Must be able to independently apply TFI’s processes, procedures and uphold rigorous standards without constant management;
14. Any second language an asset.

Position Benefits:

• 313 A – Refrigeration & Air Conditioning Mechanic apprenticeships available to qualified candidates.
• Full-time position.
• A company culture that values ideas, initiatives and personal growth with a strong emphasis on rewarding positive contributors to the overall culture.
• Excellent compensation packages – including Health & Dental benefits, Pension Plan and Competitive Wages;
• Frequent and World-Class Training Opportunities at our Manufacturer Partners in the United States.
• Continuous opportunities for personal growth by working on multiple equipment lines, with a variety of different model types and challenging problems.
• Use of a company vehicle to conduct service visits.
• TFI supplies every technician with the most up to date technology in the industry, including tablets and smartphones operating cutting edge cloud-based software.
• TFI provides all training and tools to be successful in this position.
• Technicians paid door to door.

Job Types:

Full-time, Permanent Hourly rate between $25.00 to $48.50 per hour depending on experience and education.

COVID-19 considerations:

TFI abides by all local health and safety regulations. Staff are provided with all necessary PPE to perform their duties safely.

Pay:

$25.00-$48.50 per hour

Expected hours:

No less than 40 per week

Additional pay:

• Overtime pay

Benefits:

• Company car
• Company events
• Dental care
• Paid time off
• Relocation assistance
• RRSP match
• Vision care

Flexible language requirement:

French not required

Schedule:

• Day shift Monday to Friday
• On call
• Overtime

Language:

Fluent English (required)

Licence/Certification:

• Driver’s License (required)
• Gas Technician 3/2 or 313A license/apprentice? (required)

Work Location:

On the road