Field Service Technician

Company Summary:

Laser Shot is a global leader in the design, manufacturing and installation of live-fire and simulated weapons training systems. Laser Shot proudly provides cutting-edge weapons and tactical training systems to the military, including many Special Forces units, law enforcement and government agencies around the world.

Position Summary:

We are seeking a Field Service Technician to become an integral part of our Laser Shot Team! The Field Service Technician is an Entry-Level position that assists senior field service technicians. This position performs field maintenance, installation, troubleshooting and unscheduled service calls to support Laser Shot’s firearm simulator product lines. Please note this position does offer on-the-job training.

Responsibilities:

• Provide technical support and assistance on commercial products to dealers, end users, field technicians and internal staff, including digital signage, hospitality, video walls and associated peripheral equipment.
• Support is provided via telephone, e-mail or other electronic means, direct visits and/or through onsite technical training.
• Assist Project Management in designing or identifying install components.
• Install network and A/V cabling, computers, projectors, IP cameras, and other A/V equipment.
• Provide preventative and corrective field mechanical service on Laser Shot components on site at client locations.
• Troubleshoot and diagnose malfunctions to eliminate problems in minimum time.
• Help coordinate and assist with scheduled and unscheduled equipment installs, repairs, and maintenance.
• Responsible for submitting accurate maintenance reports and other necessary paperwork.
• Dedicated to customer service and maintains professional working relationships with customers and co-workers.
• Adhere to proper expense reporting procedures and be accountable for travel budgets.

Required Skills:

• Working knowledge of Microsoft Windows-based programs (Office products, XP, Vista, Windows 7).
• Strong knowledge of new computer technologies and comprehensive mechanical, diagnostic, and analytical skills.
• Great presentation skills; ability to train large groups including military and law enforcement personnel.
• Capable of minimal fabrication, running cables, rack wiring, and termination techniques.
• Skills and abilities to use standard test equipment, power and hand tools.
• Troubleshoot and diagnose computer system and A/V system issues; familiar with low voltage installations.
• Ability to climb ladders and lift a minimum of 50 lbs.
• Willingness to travel (domestic and international) – up to 75%.
• Ability to work well in a team environment.
• Always represent Laser Shot in a professional manner.
• Follow all Health, Safety and Environmental procedures.
• May provide onsite training of customer support personnel.
• Ability to work days, evenings, or weekends.

Preferred Qualifications:

• Two to five years of experience in military.
• Software knowledge.
• Experience handling firearms and marksmanship training.
• OSHA 10 training.
• First Aid certification.

Education:

• High School Diploma or Equivalent.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER and our employment decisions are made without regard to handicap, or marital status. We reasonably accommodate individuals with handicaps, disabilities and bona fide beliefs.