Field Service Technician

Metso Corporation; Greater London; Hybrid; EUR 35,000 - 65,000; Full time

Job description

Field Service Technician

Primary Location: Bayswater, AU

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 10/02/2024

We are seeking a Field Service Technician to join our Field Service team. Focusing on Original Equipment Manufacturer (OEM) - Grinding Mills, you will play a crucial part in performing and coordinating service activities relating to machines, spares and wears, and providing customers with technical services in conjunction with sales. In this position, you will report to the Senior Service Manager. This role will allow opportunities to gain experience and training on Flotation and Thickeners.

Team you belong to: You will join a team of high achieving Service Technicians dedicated to providing technical liaison services between customers, product divisions and sales personnel.

What you’ll do:

1. Provide hands-on mechanical service work in the field to Metso customers.
2. Perform technical evaluations and analyze equipment and machine component failures.
3. Promote products and services to customers.
4. Promote the sales of OEM spare parts and wears material components.
5. Supervise and oversee Field Service projects on customer sites.
6. Prepare post site reports, time sheets and expenses after site visits.
7. Support quotation work by providing scope of work, initial planning and costing information.
8. Promote Technical Support value add and support Technical Support Teams.
9. Support warranty process and Root Cause Analysis (RCA) where applicable.
10. Identify equipment in the field at the customer site that is not in our installed base, trigger basic data input into CRM.

Who you are:

1. A Mechanical trade qualification from college or technical school; or three to six years related experience and/or training; or equivalent combination of education and experience.
2. Experience in the Mining industries working with Grinding Mills, and ideally Flotation and Thickeners.
3. Task experience to include but not limited to: Drive line installation and alignment, gearbox replacement.
4. Basic rigging and dogging understanding desirable.
5. Basic computer literacy in MS Office – Word and Excel.
6. Must have current motor vehicle license and passport.
7. Must be able to pass random medical and drug tests.
8. Ability to read and interpret hydraulic and mechanical schematics.
9. Excellent communication and interpersonal skills.
10. Ability to travel within short notice.
11. Experience in the usage of databases and MS Project.

What's in it for you?

1. Competitive salary - market reviewed regularly to ensure talent is retained.
2. Global Perspective – collaborating with all stakeholders of the entire Metso organisation.
3. Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
4. Annual bonus - global incentive programs tied to business and performance targets.
5. Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
6. Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
7. Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
8. A thriving culture - we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial