Field Service Technician

Reporting to the Operations Manager, the post holder will be responsible for the following, but not limited to:

• Provide onshore OCTG inspection coverage as required within the UK and worldwide.
• Provide OCTG rig inspection services within the UK and worldwide.
• Ensure accurate and speedy reporting of facts relating to service visits.
• Carry out and perform all work in line with defined Field Service Procedures and company quality, environmental and health and safety procedures and standards.
• Support the region to operate as a 24/7 centre.

*The region consists of the North Sea, continental Europe, surrounding islands, and North African countries.

Role Responsibilities:

• Perform Job Card required tasks such as: OCTG pipe preparation, visual thread inspection, connection make-up supervision, pipe handling supervision, accessories inspection for customers within the UK and worldwide.
• Provide OCTG offshore inspection coverage within the UK and worldwide.
• Conduct Field Service inspection services as per Field Service procedures, running book, and customer site specific instructions.
• Travel worldwide and at short notice.
• Provide and record safety toolbox talks held with labour or sub-contract personnel.
• Prepare and issue interim customer reports on time.
• Update the Field Service online database with job report data.
• Obtain signed service tickets by customers from operations.
• Conduct business in compliance with all company policies (code of conduct & ethics, safety, environment, travel, and expenses etc).
• Ensure quality of service work leading to customer satisfaction.
• Participate as required in continuous improvement initiatives.
• Respond to technical questions from customers on products and connections.
• Have the authority to accept or reject connections and/or make-up of joints at customer sites.
• Provide consultancy for troubleshooting or product integrity investigation when required.
• Identify where corrective action is required and take appropriate action where necessary.
• Propose new amendments to Field Service procedures.
• Support operations for new services, new products, and new digital services.

Qualifications and Experience Required:

• Working experience or further education after high school is required.
• Oil and gas experience is required.

The following is not exhaustive and may vary:

• Assembly Make-ups.
• Rig Ready / Rig Returns inspections.
• Rig Service.
• Remote Graph Reviews.
• Witness Pressure Testing.
• Perform Yard Inspections.
• Required to meet the minimum requirements to have a competency assessment performed.
• LTR - Level 1 or 2 (if applicable).
• OPITO Internal Assessor / Internal Verifier.

The post holder will also be expected to have the following characteristics:

• Excellent communication and interpersonal skills.
• Strong leadership capability.
• Ability to work in a collaborative manner with a focus on being solution-focused.
• Strong organisational skills, with the ability to prioritise and coordinate multiple tasks.
• Robust influencing skills.
• Good presentation skills, negotiating and interpersonal skills with the ability to manage/supervise others.
• Self-motivated, enthusiastic, and capable of working both alone and as part of a team.
• Demonstrate a flexible approach to operational requirements to meet business objectives.
• Can manage and motivate others to achieve end results.
• Knowledge of Microsoft Office 365 packages.
• Ability to compile and produce reports.
• The role requires knowledge, understanding, and application of Company Health and Safety Policies and Procedures, Safe Working Practices, Company Environmental Policies and Procedures, and the Company’s Quality Policy and Standards and Quality Management System.