Field Service Specialist

ZipRecruiter; Cambridge; On-site; GBP 80,000 - 100,000

Job description

Job Title: FSO Technician
Location: Cambridge, MA
Mode: Contract (6+ Months)

Summary:

• Implements, monitors, and provides technical support of customer laboratory environments, typically integrated with instrumentation.
• Will work with vendors, scientists, other LCS staff and networking teams to ensure functionality of laboratory IT facilities, install relocated equipment and onboard new lab instruments.
• Acts as the technical support contact for field service engineers and external vendors, including but not limited to scheduling, remote access, data migration, troubleshooting, IT policies and best practices, and other information technology issues.

Skills/Knowledge Required:

• 5-7 years’ experience with strong Win10 operating systems knowledge.
• Ability to independently perform logical troubleshooting to determine root cause and resolve issues.
• Must have strong customer service skills and a true desire to assist users and solve problems.
• Working knowledge of TCP/IP, DHCP, DNS, and LAN/WAN networks.
• Network cabling/patching best practices.
• Subnetting and basic network security.
• Familiarity with Service Now ticketing system and reporting metrics.
• Experience developing and deploying attended/unattended imaging/OS installation and virtual backups.

Company Description: K-Tek Resourcing is a consulting organization with offices in Houston, TX and St. Paul, MN. It is supported by 2 global delivery centers located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.

Why K-Tek: K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time, and the consistency at being the 'First Time Right'.

Vision / Mission: At K-Tek, we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions, and being the first time right.

K-Tek Resourcing LLC is one of the leaders in the Resourcing industry with a portfolio of over 300+ consultants working at different client sites. Our commitment to compliance, excellent client servicing, and superior quality has positioned us for sustained success.