Field Service Representative - Scotland

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Field Service Representative - Scotland

Major Tasks

1. To plan/ schedule and perform on site service support as required which includes installation, preventive maintenance and repair of all Bayer injection systems at customer sites in a defined territory. This is a field-based role requiring travelling in own and adjacent territories, including overnights as required.
2. To carry out electrical safety and pressure safety testing on Bayer injection systems.
3. To work with clinical and site services staff and scanner manufacturers on the planning, installation and testing of Bayer injection systems in hospital, mobile and armed forces clinical sites.
4. To follow electrical/mechanical and installation guides for maintaining, troubleshooting, repairing and installing Bayer injection systems in hospital, mobile and armed forces clinical sites.
5. To manage in-field software and mechanical updates to a clinical portfolio of Bayer injection systems.
6. To contribute to the national service revenue objective (~£5m annually), by generating revenue from service activities and maintenance contracts.
7. To be responsible for the control and maintenance of own service inventory and tools.
8. To accurately complete and submit in a timely manner all required administrative paperwork associated with job responsibilities, including maintenance and update of customers’ details and equipment locations on company database.
9. To follow and adhere to all service department/company processes and procedures as outlined and required.
10. To provide, where necessary, technical phone and E-mail support for customers and dealers within service region.
11. To be an active member of both the Service and Regional teams.

Who you are?

• A recognised electrical/electronic/mechanical qualification such as HNC, HND, Degree or equivalent.
• Customer focus, value driven, high performance orientation, adaptability, cross-functional collaboration/teamwork, detail-orientation, effective planning/organising/executing, ability to priorities tasks.
• Prior Field Service Experience.
• Good electro-mechanical and hand-tool skills and knowledge of analogue and digital electronics.
• Ability to read schematics and technical manuals and related documentation.
• Good knowledge of Microsoft Office Applications and associated software programs.
• Willingness to stay overnight and support other territories when needed.
• Full driving licence.
• Resides on territory.
• Valid passport allowing travel within Europe.
• Previous engineering experience having worked within the NHS/ Private sectors, ideally within Radiology.
• Knowledge of different Radiology modalities such as CT, MRI, Interventional.
• Working knowledge of Inventory Management principles.

What we offer

• Competitive compensation package consisting of an attractive base salary and annual bonus. Individual bonus can also be granted for top performance awards.
• 28 days annual leave plus bank holidays.
• Private Healthcare, generous pension scheme and Life Insurance.
• Wellness programs and support.
• International career possibilities.
• Help with home office equipment.
• Support for professional growth in a wide range of learning and development opportunities.
• We welcome and embrace diversity providing an inclusive working environment.

Bayer welcomes applications from all individuals, regardless of age, disability, gender identity/expression, family status, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and without discrimination. We continue to progressively embrace and adopt actions to advance our Diversity Equity & Inclusion (DE&I) commitments and aspirations, #ForBetter.

Bayer is committed to providing access and support for all individuals with disabilities and/or long term conditions - during the application process and beyond. Let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply please contact HROP_UK@bayer.com.

Location: Scotland

Division: Pharmaceuticals

Reference Code: 843246