Field Service Manager North

Regional Field Service Manager - Coffee Machine Sector

North of England region

Something exciting is brewing!

• Are you an experienced Field Service Manager?
• Have you managed Field based Engineers?
• Do you have Coffee or an associated industry experience?

Our client is one of the UK’s leading Coffee Machine service providers, growing at speed, and to support this growth they are seeking a Field Service Manager for the North of England region.

The Role

As a Regional Service Manager for the Northern region, you will be tasked with managing and developing your team of Field Coffee Engineers and overseeing the activities around KPI improvement, customer excellence, onboarding, training, performance, and coaching – with the support of both a field & office-based full training team.

In this role, you will be expected to drive results that tie back to our strategic objectives:

• Develop engagement and a team culture of continuous improvement
• Manage and develop KPI development and achievement
• Increase customer loyalty and advocacy through delivering a great service first time.
• Reduce downtime – Keeping Britain’s coffee flowing!

To be successful you’ll need to be a great people leader and can communicate at all levels.

Having a passion for building relationships really matters. This means you’ll need to be great with people, learn our products inside and out, and maintain long-lasting relationships with our customers to continue to improve their experience with our company.

Your Experience

To be considered for this role you must possess:

• Engineering Field Management experience (experience of managing field engineers)
• Ideally experience within the Coffee field service sector, or a Field Service Engineering background
• Experience of managing remotely based field engineers & client-facing skills
• Effective communication skills across all levels
• Computer literate
• Full UK Driving Licence

Remuneration package includes

• Competitive Basic Salary
• Bonus scheme to 12%
• Company Car Allowance
• Associated Benefits

Interested?

Apply & call our retained consultants at startMonday now!