Field Service Manager

Field Service Manager

Up to £57,000 + Company Car, Private Healthcare, Quarterly Bonus

Location: Solihull

My client is a leading design and manufacturer within their industry, boasting over 80% market share. They have been operating successfully for a number of years and continued to grow even during the pandemic. Due to this significant and sustained growth, the Aftersales and Service business unit is looking to add a Field Service Manager to their team. The role would suit an individual from the plant hire, material handling, commercial vehicle, or lifting equipment background. Approximately half of your time will be spent visiting customers to build on existing relationships.

Responsibilities:

1. Manage circa 15 Field Service Engineers
2. Manage absence, performance, and appraisals for the team
3. Ensure compliance with all Health and Safety procedures; conduct risk assessments and method statements
4. Carry out regular site monitoring
5. Maintain relationships with customers, addressing any queries and complaints, and improving service (visiting customers)
6. Manage recruitment of Engineers

Ideal Candidate:

1. At least 5 years of experience in a similar role
2. Relevant technical qualifications
3. A strong relationship builder
4. Experience within material handling, commercial vehicle, construction equipment, plant hire, or bespoke machinery

If you are interested in the position of Field Service Manager, please apply with a copy of your CV, and a member of the LG Engineering Solutions team will be in touch shortly.