Field Service Engineer (West Midlands)

"Domex"; Birmingham; On-site; GBP 40,000 - 46,000

Job description

Base salary + possibility to earn in excess of £40,000 inc performance-related bonuses and overtime.

Status: Full Time

Job Type: Permanent

40 hours per week, plus one Saturday per month on a rotating schedule.

Domex is actively hiring Technicians to join our Domestic Appliance Repair team as a Field Service Engineer. Experience in the role is not essential; we are committed to nurturing talent and transforming you into the best Domestic Appliance Engineer you can be.

Who are we?
We are Domex, an industry-leading domestic appliance repair specialist, dedicated to delivering exceptional service to our valued customers since our establishment in 2003. Our company takes pride in its representation of world-class brands, including LG, Beko, Whirlpool, and many others. With a strong presence across Greater London, parts of the Southeast, and the Midlands, we have witnessed remarkable growth, boasting a community of over 80 skilled engineers dedicated to excellence. Our vision is simple yet powerful: to make Domex a household name by revolutionising the appliance repair experience.

What will your responsibilities be in this role?

1. Performing diagnostics and servicing repairs on kitchen appliances in customers' homes, including washing machines, dryers, dishwashers, and electric cookers.
2. Visiting customers generally within your surrounding postcode areas (typically B and CV), eliminating long commutes.
3. Managing your day using a user-friendly mobile app, including parts in-take, returns, technical information, and job completion.
4. Maintaining communication with both customers and the office, providing updates and addressing issues where required.

What skills and experience do you need?

1. A comprehensive understanding of electrical principles, acquired through a combination of education and work experience.
2. Experience in a hands-on trade, e.g. Service Engineer, Electrician, Technician, Maintenance Engineer, and Handyman.
3. Possession of a valid manual car driving licence and comfort with daily driving.
4. A customer-centric approach focusing on delivering excellent service and meeting customer needs.

What will we offer you?

1. Earning Potential: Earn in excess of £40,000 annually with a competitive base salary and performance-related bonus scheme.
2. All-Inclusive Resources: Enjoy a company vehicle, a fuel card, tools and equipment, a uniform, and a smartphone.
3. Well-Being Matters: Paid holidays, a pension plan, a range of health and lifestyle benefits, and the potential for overtime.
4. Growth-Oriented: Elevate your skills with comprehensive training at our Head Office Training Academy, field training with an expert Field Supervisor, and ongoing support.
5. Celebrate Success: Join our annual conference where we come together to socialise and award long service and engineer performance.

Apply today and start your journey at Domex, where your path to becoming an expert Domestic Appliance Engineer begins and your potential for success knows no bounds.

At Domex, we take pride in being an equal opportunity employer dedicated to providing fair and equitable treatment to all our applicants and employees, promoting diversity and inclusion.

Please note, this vacancy is for UK based applicants only. To apply for this job, you should be based in a B or possibly CV postcode.