Field Service Engineer / Technician Semiconductor Equipment

Job Description

LAB14 Inc is seeking a Field Service Engineer who will take responsibility in customer care (equipment installations, maintenance, and service) for our semiconductor processing equipment for the US-based customer of our Germany-based company, Osiris International GmbH (https://www.osiris-nano.com).

Your Responsibilities:

1. Installation of newly procured equipment or upgrades of existing equipment at the customer's site, including site acceptance tests to ensure the equipment is fully functional and performing to specifications.
2. Review of customer reports and documentation for troubleshooting problems with the customer and prepare and execute corrective action.
3. Systematic troubleshooting or diagnosis of pneumatic, electronic, and mechanical components of production machines at the customer's site.
4. Perform scheduled maintenance and service of the equipment at the customer’s site.
5. Interface with technical staff at the Germany manufacturing site.
6. Prepare reporting and documentation on performed tasks.
7. Customer Training for safe operation of the equipment.
8. Customer Application support: Aid customers in adjusting custom process parameters to their application requirements.
9. Participate in ongoing technical training to expand expertise.

Your Profile:

1. A minimum two-year degree in Engineering or Science and/or equivalent.
2. 2-3 years of experience working as a field engineer or technician in the semiconductor industry.
3. Strong problem-solving abilities and attention to detail.
4. Excellent communication skills for customer interaction.
5. Willingness to work with an international team.
6. Ability to travel upwards of 50% with a focus on North America (plus some international travel).
7. Must be a US or Green Card holder.
8. Valid driver’s license and acceptable driving record necessary for travel.

Company Description:

Lab14 Inc. is the US subsidiary of Germany-based LAB14 GmbH. Lab14 provides advanced manufacturing solutions. We are a group of successful high-tech companies with complementary products and services for a wide range of applications that require demanding solutions for nano- and microfabrication and surface analysis.